Front of House Receptionist

3 months ago

London, United Kingdom Albany Dental Centre Full time

ADC is pleased to announce a new opportunity in our admin support team for someone who is HUMBLE, SMART and HUNGRY for success to join our team. Here at ADC, we don’t do different dentistry, we do dentistry differently. Clinical excellence, patient focus, integrity and constant improvement are the core of our practice and these values guide every aspect of the care we provide to our patients.

We are a modern, forward thinking and well-established practice based in the vibrant area of Camden North West London.

The practice is looking for someone who is constantly looking to develop and improve, to share knowledge, and is focused on delivering the best customer care.

**What the role involves**
- Understand the vision and brand message for the practice and putting these at the front of all interactions.
- Front of house and receptionist duties; telephone management including booking and rescheduling appointments
- Processing payments and recording daily takings
- Opening and closing the practice
- Provide outstanding customer service at all times, deal with patient feedback effectively and efficiently
- Follow all practice systems and procedures
- Any other ad hoc responsibilities.

**What we need from you**
- Good communication and customer service skills, keeping patient satisfaction in mind
- Excellent professionalism and relationship building skills
- Able to work intuitively and adapt to change
- Strong work ethic, teamwork ability with enthusiastic attitude
- Excellent organisational skills and the ability to manage a varied workload
- Previous experience of working in a dental practice environment is highly desirable for this position, ideally with experience of Dentally software
- Results driven, with excellent attention to detail and a positive and friendly personality

In order to be considered for this role you will need:

- A positive, happy manner and experience in dealing with customers
- A high level of written and spoken English
- Strong interpersonal and communication skills
- Computer literate with accurate data inputting skills
- Diversity & cultural awareness
- Organised with excellent time management capability
- Self-motivated with a sense of urgency

**What we offer**:

- Training and support
- 28 days Holidays
- Christmas closure
- Access to courses and career progression opportunities
- Periodic staff social activities

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Employee discount
- Employee mentoring programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 2 years (required)
- Administrative experience: 2 years (preferred)

**Language**:

- English (required)

Work Location: In person

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