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Hp Virtual Promoter

3 months ago

Reading, United Kingdom Blue Square Marketing Full time

The Opportunity

We are currently recruiting for a GIS Expert based in Reading. This is a Fixed term contract position with Blue Square, supporting and working closely with our client HP, offering a salary of £110 per day with a great bonus.

This is the perfect role if you want the opportunity to:

- Work with a leading brand and be involved with all the latest tech devices
- Get full training and ongoing support to enable you to fulfil your role to the best of your potential

The Role

This role will be focused around providing an outstanding level of customer service through an exciting and innovative proposition our client has launched. In order to take the customer experience to the next level, HP are providing an online ‘go into store’ experience, allowing the shopper to have their questions answered from home instantly through a one way video call with our helpful staff.

In order to deliver this unique shopping experience, your key responsibilities will be to engage and interact with customers, sharing your expert product knowledge and therefore driving their brand love and confidence in the product range. You will be dealing with customer enquiries accurately and efficiently, assisting them through their customer journey and ultimately concluding in a sale.

The exceptional service you provide will add a human element to the ever-growing online shopping experience, making this unforgettable and ultimately driving product sales and brand advocacy in the customer market.

Key Responsibilities:

- Maintain an expert understanding of products
- Demonstrate products and features
- Increase sales and therefore market share through your interactions
- Work in a collaborative manner with other Experts
- Answer queries efficiently and confidently
- Increase conversion rate from query to purchase
- Decrease query handling time
- Feedback and share best practices
- Keep up to date with competitor products and use this to convert sales
- Capture and report all relevant data on a daily basis
- Drive brand awareness and advocacy
- Build meaningful customer relationships
- Provide a positive and memorable experience to each customer

Skill and Experience

Essential:

- Previous customer service experience
- Personable and energetic
- Strong communication skills
- Eager to tackle challenges and change
- Passion for technology
- Motivated by sales and customer service
- Comfortable working in a training and sales environment
- Friendly and have an engaging personality
- Comfortable demonstrating on a one-to-one basis
- Able to work as part of a team
- Self-motivated

What’s in it for you?
- Salary: £110 per day
- Bonus: £10 daily bonus
- Company Sick Pay
- Life Assurance: 4 x annual salary
- Perkbox

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