Complaints Customer Services Advisor

4 weeks ago

North London, United Kingdom Colbern Limited Full time

948217-4410-23215 NCD

Complaints Customer Services Advisor
Islington
Contract
£21.33 per hour

Our client is looking for a highly experienced Complaints Customer Services Advisor.

1. To ensure complaints are dealt with and responded to within time frames and monthly
targets are met.
2. To ensure that all duties are being carried out satisfactorily and to the required professional
standard and the processing of payments and invoices as required.
3. To ensure that proper systems are in operation to monitor complaints and enquiries
concerning service delivery and to liaise with other parts of Property Services in the
investigation of complaints from the public or local ward Councillors.
4. To attend and minute meetings, including public meetings, as directed by the CSM.
5. To maintain effective internal communication systems to ensure the speedy generation and
receipt of information.
6. Assist the CSM in ensuring that internal and external meetings are serviced and surgeries are held to enable customers to engage with the service.
7. Assist in the planning and implementation of customer consultation exercises in conjunction with partners to ensure that customer needs are identified and learning is implemented by service providers.
the appropriate recipient and thereby reduce the quantity of paperwork requiring the attention
of senior housing staff.
9. To receive, respond to or refer telephone calls to the appropriate officers, as required.

Considerable proven administrative and finance experience including extensive experience of office computer and cash handling systems

2 Considerable proven experience of delivering front line customer focused services, including experience of responding to and resolving complaints

3 Experience of working in a construction or contract administration environment with knowledge of contracts, maintenance and project management

4 Experience of working in a social housing environment
5 To have a good knowledge of housing and repairs services and able to deal appropriately and effectively with council tenants and leaseholders both in person and on the telephone

6 To be numerate and literate commensurate with the requirements of the post

7 Ability to investigate and respond formally to complaints and members enquiries and deal with a range of correspondence

8 Ability to maintain record systems and administrative procedures, in support of the housing service

9 Ability to ensure that standards and performance targets are met

10 Ability to monitor and control procedures and to recommend improvements to council/contractor processes that will improve
the customer experience

The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer.

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