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Housing Complaints Advisor

3 months ago

London, United Kingdom Peabody Full time

Peabody has an exciting opportunity for a**Housing Complaints Advisor** on a **full time, permanent**basis based at our Waterloo office in **London. **In return, you will receive a competitive salary of **up to £33,000 per annum.**

Peabody are one of the largest housing associations in the UK, and we’ll be even bigger when our merger with Catalyst is complete in April 2023. Our mission is to help people flourish and an important part of this is to ensure that our organisation reflects the wider communities we serve. We want to attract recruit and retain a diverse, inclusive and creative workforce to give us the best opportunity to meet the diverse needs of our residents and customers.
**What we're looking for in our Housing Complaints Advisor**:

- Demonstrable experience in complaint handling and working in a complaint environment- Good knowledge of housing practices and procedures- Excellent communication skills both written and verbal- Experience in dealing in task driven roles and ability to deliver on deadlines effectively- The ability to empathise and build relationships with customers and staff, showing a strong focus on putting customer experience first- Strong planning and organising skills to ensure priorities are kept and deadlines delivered- Resilient, with the ability to work under pressure to tight timelines
**What you can expect to be doing as our Housing Complaints Advisor**:
If you feel you have the skills and experience to become our **Housing Complaints Advisor**, please click ‘apply’ now
- At Peabody, where possible, we provide flexible working opportunities from day one to our employees, as we recognise the importance of a good work-life balance; and to improve our productivity and performance, we embrace agile working, which means if you are in a desk based role, that will be a hybrid of office and home working. If your role is in a client facing environment, appropriate base location will apply._