German Speaking Customer Service Executive

2 months ago

Leeds, United Kingdom BonBon Languages Full time

**German Speaking Customer Service Executive - Technology Product**, **Leeds**

**£25 000 - £27 000 per annum starting salary plus benefits**

**Monday - Friday 8am - 4pm, 9am - 5pm shifts or 10am - 6pm shifts. 3 days office, 2 at home**

Are you looking for a beautiful work environment, and to be challenged and mentally stimulated by a role in customer support, dealing with a highly interesting, technology product?

If so, we have just the job. We are working with a large international company who are part of a household name organisation.

In addition to the above, they have a peaceful and lovely office, and one of the quietest and calmest, customer service environments that we have ever seen.

This is NOT a high-volume call centre environment. This is the provision of customer care for a niche, technology product.

**Why this role and company are great**
- This is a very kind company, with a wonderful culture. The manager, with whom we have a good relationship, describes the team as welcoming, intelligent, friendly, and collaborative.
- Visually stunning work environment in addition to a wonderful culture
- Amazing product training and long-term career plan
- Plenty of support from colleague ‘buddies’ and management whenever needed
- Extensive company benefits
- Strong progression routes to higher roles, with salary increases, within the company

**More about the day to day role**
- Dealing with a range of inbound German and English customer queries
- These queries can be both simple and more complex. Simple issues can be password resets or ordering new products
- More complex issues could be when the product isn’t working properly. You’ll talk the customer through ways to troubleshoot issues in these cases
- You will manage to solve problems you can. If this is not possible, you can escalate to the 2nd line support department
- You will follow company guideline and manuals, which detail fixes for every problem
- Escalating more complex technical issues to the inhouse technical support team

**The background of the successful person**
- Warm, friendly way of dealing with customers
- You should ideally have some experience multitasking and working on different systems with more complex customer support queries
- Native level German language skills
- Able to work with processes, and able to follow manuals and systems which document fixes
- Inquisitive nature on how things work, and how things can be put back together
- If you love solving problems and have a practical mindset you would feel very at home here
- A love of being challenged and mentally stimulated
- A love for technology
- A desire to work with a technology product, within a fast moving and ever-changing technology organisation

**Salary**: £25,000.00-£27,000.00 per year

**Benefits**:

- Flexitime
- Work from home

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- No weekends

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Reference ID: 458

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