Customer Service Advisor

2 weeks ago

Leeds, United Kingdom The Telemarketing Company Full time

**German Speaker - Customer Service**

**Ideally office based but Remote work could be discussed**

The Telemarketing Company is expanding fast and we’re growing our telemarketing team. If you have experience of working on the phone in sales or telemarketing, we would especially love to hear from you.

**Salary up to £12 / hour OTE based on previous experience.**

**Benefits**:

- We offer an amazing wellbeing service for you and up to 3 family members.
- 28 days annual leave - increasing up to 33 days.
- Cinema and Gym staff discount
- One month of free Bus Pass (Brighton & Hove)
- Access to an online platform for training with more than 65.000 courses

**Responsibilities**:

- Handling customer requests either by phone or online.
- Building customer relationships
- Administration and Account Management duties
- Accurately enter pertinent customer data and research customer information
- Provide excellent customer service at every touchpoint, and should you need help managing a customer’s concern, your manager will be there to help with resolution
- Responsible for in-depth knowledge of products and services offered, learning about products and staying up to date on new product or policy changes.

**Requirements**:

- **Ability to speak fluent German and English to a business level (mandatory)**:

- A professional telephone manner
- Good communication and listening skills.
- A-levels or above academic qualifications
- Previous telesales experience advantageous

With full training given on-site, this role provides an excellent opportunity for those currently looking for a career in sales and telemarketing, or a chance to shine if you are already experienced and skilled up.

We offer the chance to work for some of the best-known companies in the world. A great working environment, with a diverse team of colleagues of all ages and backgrounds. We are proud of having a culture that’s friendly and supportive, professional, and forward thinking.

**About The Telemarketing Company**

We are one of the UK’s leading outbound telemarketing agencies, with over 30 years of history and around 250 in our team. We are family owned, with a professional but friendly and supportive team environment and we hold Silver Investors in People accreditation. We are proud members of the Brighton Real Living Wage campaign.

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£22,000.00 per year

**Benefits**:

- Casual dress
- Employee discount
- Flexitime
- Health & wellbeing programme
- Referral programme
- Sabbatical
- Work from home

Schedule:

- Day shift
- Flexitime
- Holidays
- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Language**:

- German (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Leeds, West Yorkshire

Reference ID: GERM2023

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