Housing Officer

4 weeks ago


Sutton, United Kingdom 4Social Work and Public Sector Staffing Full time

**Housing Officer - Sutton (Temp Vacancy)**

**Umbrella Pay Rate**:£15.18ph**

**Full-Time (37 hours)**

**Job Purpose**:
Working together to deliver homes and communities where residents feel happy and secure.

**Accountabilities**:

- Respond appropriately to enquiries, comments or complaints made by residents, relatives and other agencies in line with SHP procedures.
- Provide excellent advice and information to residents on all matters in relation to their tenancy, Welfare Benefits, Universal Credit, tenancy sustainment, community development and older persons housing in a consistent and professional manner.
- To act promptly and professionally in respect of all reports of anti-social behaviour and other breaches of tenancy conditions.
- Promptly respond to all reports of domestic abuse and escalate these to the Domestic Abuse Officer and Housing Manager to ensure this is responded to appropriately in line with SHP’s Policies and Procedures.
- To make low level rent arrears repayment agreements in line with our Rent Arrears Recovery Procedures and escalate high level arrears to the appropriate Housing Manager.
- Enforce SHP’s arrears recovery policy by undertaking proactive discussions with residents and signpost to the Welfare Support Officer to help residents maximise their income and reduce indebtedness.
- Actively encourage take up of direct debit as a payment method to reduce rent arrears and indebtedness.
- Refer to the Council’s Fraud Team when there is suspicion of possible tenancy or benefit fraud.
- Support the Housing Officer Team Leader to collate data to provide to the People and Places Lead, EMT, Managing Director and Board monthly to ensure we meet targets set by both the Board and LBS in relation to our key performance indicators, targets and service standards.
- Undertake safeguarding and other referrals in respect of vulnerable residents or residents at risk and report all concerns to the Housing Officer Team Leader, for escalation where necessary.
- Record all customer interactions on our Customer Interaction systems, data systems and other systems as requested.
- Actively support and encourage take of all projects that SHP is undertaking and signpost our residents to these.
- Using GDPR guidance, record accurate details of referrals, emergencies, accidents and safeguarding reports in line with SHP’s policies and safeguarding procedures.
- Support, when necessary for reception and other customer facing sections when required. ie repairs and covering colleagues in the Housing Officer Team for periods of sickness or leave.

**We offer**:

- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment

**Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.


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