Housing Officer

2 weeks ago

Sutton, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Housing Officer - Housing**
**Reference no: Sutton RQ824539**
**Pay rate: £15.18 per hour PAYE**
**Role Length: This opening assignment is for 3 months**
- Respond appropriately to enquiries, comments or complaints made by residents, relatives and other agencies in line with procedures.
- Provide excellent advice and information to residents on all matters in relation to their tenancy, Welfare Benefits, Universal Credit, tenancy sustainment, community development and older persons housing in a consistent and professional manner.
- Act promptly and professionally in respect of all reports of anti-social behaviour and other breaches of tenancy conditions.
- Promptly respond to all reports of domestic abuse and escalate these to the Domestic Abuse Officer and Housing Manager to ensure this is responded to appropriately in line with Policies and Procedures.
- Make low level rent arrears repayment agreements in line with Rent Arrears Recovery Procedures and escalate high level arrears to the appropriate Housing Manager.
- Enforce the arrears recovery policy by undertaking proactive discussions with residents and signpost to the Welfare Support Officer to help residents maximise their income and reduce indebtedness.
- Actively encourage take up of direct debit as a payment method to reduce rent arrears and indebtedness.
- Refer to the Council’s Fraud Team when there is suspicion of possible tenancy or benefit fraud.
- Support the Housing Officer Team Leader to collate data to provide to the People and Places Lead, EMT, Managing Director and Board monthly to ensure targets are met, set by both the Board and LBS in relation to key performance indicators, targets and service standards.
- Support, when necessary for reception and other customer facing sections when required. i.e. repairs and covering colleagues in the Housing Officer Team for periods of sickness or leave.

**“Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**:
**Experience**:

- Proven experience of providing excellent customer service.
- Proven ability to provide accurate and clear responses to routine customer enquiries - in writing, face to face, via digital media or by telephone.
- Knowledge and experience of problem solving and decision making.
- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.

**Skills**:

- Ability to consistently work to a high standard and seek to continually improve.
- Proven ability to provide accurate and clear responses to routine customer enquiries - in writing, face to face, via digital media or by telephone.
- Able to communicate calmly, clearly and appropriately, in person and on the telephone, with a wide variety of vulnerable people, especially in stressful and difficult situations.
- Ability to listen, anticipate and seek to exceed the expectations and needs of residents.
- Ability to work as part of a team and on own. Take responsibility and be accountable for personal behaviours, decisions and effectiveness.
- Resilient, adaptable and solution focused.
- Proven ability to work methodically, follow agreed procedures and accurately record data and information.
- An excellent communicator, able to deal with enquiries with sensitivity and empathy and manage residents’ expectations firmly and respectfully.
- Keen negotiation and influencing skills and able to advocate on behalf of others.
- Strong IT skills using Microsoft packages or equivalent (e.g. G Suite).

**_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF._**
**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Unless the DBS requirement stated above is for a Basic Disclosure, your DBS must be either through us or be accompanied by a subs

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