Business Services Cleaning Administrator

3 weeks ago


Newcastle upon Tyne, United Kingdom Northumbria Police Full time

***Business Services Cleaning Administrator - JRN 30562**
- Vacancy Type
- Police Staff
- Area Command / Department
- Professional Standards
- Location
- Newcastle
- Contract Type
- Fixed Term
- Hours
- Full Time
- Salary Range
- £23,958
- Closing Date
- 30/11/2023

Role:

- Support Services Administrator - Professional Standards Department - JRN 30254Salary Band 3 - £23,958 per annumThe role is agile based between home and Forth Banks Police Station in Newcastle City Centre12 Month Secondment (Please note all secondments need prior approval from current line manager before ing) or Fixed TermFull-time positionWorking for #TeamNPOur purpose at Team NP is simple: to keep people safe and to fight crime. But it takes more than officers alone to do the job - and that’s where our 2,000-strong team of police staff and 200 volunteers come in.As one of the largest police forces in England we have a huge variety of departments and specialisms offering you endless opportunities. From mentoring and coaching schemes and online soft skills courses to leadership development programmes; we’ll give you the support, training and time to carve out the career you always wanted.As one of the top 50 UK inclusive employers and a disability confident employer, we promote a culture of respect in the workplace so everyone can feel seen, heard and valued.Whether you’re a member of staff or a volunteer, you can also expect first-rate support to manage your health and wellbeing. With year-round events, a 24/7 welfare support hotline and a leading approach to neurodiversity, our initiatives enable you to be at your best.Above all else, here at Team NP, we can offer you a career that is so much more than just a job, it’s a chance to be part of something that really matters.Learn about our full benefits packageOur Professional Standards Department ensure all Northumbria Police staff adhere to the code of Ethics and the Standards of Professional Behaviour. We’ve got a fantastic opportunity to join the team in providing a range of administrative and complaints management support. Our department is crucial in improving public service and promoting ethical behaviour therefore we are looking for a professional, dedicated individual to join our busy team.Managing complaints in a timely, accurate manner is of the highest importance in our Force. By doing so we build and maintain community confidence and support members of the public when they raise a concern. In the Support Service Assistant role you’ll be supporting with the efficient recording of complaints and ensuring administrative tasks are carried out with complete confidentiality.This is a challenging role where you will also be expected to have contact from members of the public who may on occasions be upset or unsure of how to express their dissatisfaction. You’ll need to be resilient and able to show empathy when under pressure. This is a unique area of the force where you’ll also need to have a high level of integrity and the ability to balance a heavy, fast paced workload. If you enjoy being super organised and being kept busy with tasks this could be the perfect role for you.What we offer- 26 days’ leave (increasing to 30 days for 5 years+ service) plus 8 bank holidays
- Enhanced maternity, shared parental and adoption leave
- Flexi time - allowing you to fit your working hours around your individual needs
- Flexible working (we are happy to discuss options such as compressed hours)
- Agile working - option to work from home, your team zone, and spaces across the force
- Fantastic market-leading public sector pension scheme with up to 16% employer contribution
- Corporate travel schemes - local rail, bus services and metro discounts
- Access to private healthcare and eye test vouchers
- Discounts on shopping and eating out thanks to the Blue Light Card and Blue Light Tickets
- We’ve invested in extensive paid sick leave, trained mental health first aiders on-site, an employee advice service for the times you need that additional support.
- Access to gyms in some stations
- Sports & Social Club - join our thriving sports scene at Team NP and enjoy further exclusive discounts on days out and travel

The main aspects of the role are:
- Record and action where necessary paper based and electronic mail whilst adhering to force policies and procedures in relation to data protection and confidentiality.
- Provide a telephone service for key stakeholders, members of the public and colleagues from across the organisation.
- Operate and maintain national computerised database (Centurion) and local databases in support of the Department, the Independent Office for Police Conduct and the Office of the Police Crime Commission.
- Record and track the complaints processes to ensure timely responses to the relevant departments and customers, prepare correspondence.

What essential skills do I need?- Must have Administration experience in a working environment
- Be able to evi



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