Infrastructure Support Officer

7 months ago


Darlington, United Kingdom County Durham & Darlington NHS Foundation Trust Full time

Support the effective delivery of server and infrastructure services across the Trust. Support Trust Server Specialists with incidents and requests. Ensure the trust datacentre and server rooms are maintained to a high standard. Ensure server infrastructure remains in compliance with trust security requirements.

Conduct daily operational checks on production systems. Raising and progressing support tickets to resolve issues. Maintain accurate technical records. Ensure effective server security & integrity.

Maintenance of technical procedures. Implementation of the Trusts planned preventative maintenance regime. Support installation, commissioning and fault-finding of server infrastructure. Contribute to planning and support of BAU system upgrades on Microsoft Windows, Linux, VMWare, Citrix, storage appliance, and other clinical systems.

Support problem reviews with the intention of identifying what went wrong, right and what can be done to improve the response in the future. Outcome of the review should also identify how to prevent the reoccurrence of the major problem. Monitor IT infrastructure management systems software and appropriate analysis equipment to collect routine network load statistics, model performance, and create reports as required. Complete routine configuration/installation and reconfiguration of hardware and software.

Keep abreast of IT developments and technologies in order to effectively carry out the duties of the post and make recommendations for bringing benefits to our customers and improvingservice delivery.


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