Dwp Executive Officer

3 months ago

Stockport, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 307678**Salary**:

- £28,117**Job grade**:

- Executive Officer- EO National**Contract type**:

- Permanent**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Part-time, Part Year**Number of jobs available**:

- 50Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Stockport Millenium HouseAbout the job

**Job summary**:
**About the job**

DWP are looking to fill Executive Officer roles in DWP, Work and Health Decision Making Directorate, Disability Services. These are key roles for people who have a positive attitude, a desire for public service and want to make a difference to people’s lives.

Within Disability Services we are responsible for delivering services to millions of disabled customers across a product portfolio made up of Personal Independence Payment, Access to Work, Disability Living Allowance and Industrial Injuries Disablement Benefit.

If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you

About us - Department for Work and Pensions GOV.UK

**Job description**:
Your role could involve a range of duties and we are seeking people who are adaptable and flexible. Typical duties may include:

- Take personal accountability for every customer you have contact with.
- Speak on the telephone with our customers and their representatives to provide help and support to successfully resolve queries, explain decisions, obtain additional information and signpost appropriately. This can be in difficult and sensitive situations. Taking and making inbound and outbound calls.
- Consider each customer’s case as a whole and make the right decisions at the right time.
- Give clear and explainable reasons for your decisions.
- To competently use the telephone as this is the primary means of customer contact through inbound and outbound calls.
- Be polite and professional, treating customers with respect and adapting your behaviour to meet the needs of our diverse customers.
- Work on your own and as part of an inclusive and diverse team, building relationships, valuing the contribution of others and motivating colleagues to deliver a quality service.
- Take responsibility for your own development to improve competency and skills, supporting and coaching others to do the same.
- Protect Departmental and Customers’ personal information.
- Use a range of computer systems, telephony and digital platforms such as Microsoft teams.

**Person specification**:
**What we are looking for**:

- A can-do attitude to deliver and do the right thing for the customer.
- An ability to communicate with colleagues and customers clearly and concisely verbally(via the telephone) and in writing to achieve the right result.
- An ability to identify problems; collate and interpret information - ask the right questions, problem solve.
- A good listener that is able to express empathy at the right time.
- Can demonstrate sound judgement and objective thinking.
- A self-starter that can work independently.
- A consistent learner who is proactive about enhancing and expanding skillsets.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions

**Benefits**:
**With great benefits including**:

- Generous annual leave, plus bank holidays.
- Flexible working patterns available.
- Competitive maternity, paternity, and parental leave.
- A Civil Service pension with an average employer contribution of 27%. Alongside your salary of £28,117, DWP contributes £7591,59 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- Employee Assistance Programme with emphasis on wellbeing.
- Career and Personal Development through Operational Delivery Profession.
- Employee discount schemes.

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Ability.Stage 1- Apply

**A NOTE ON ANONYMISATION**

More information on Success Profiles and Civil Service Behaviours can be accessed by clicking the links.

Stage 2 - Selection

You will be assessed against three Civil Service Behaviours (Level 2)
- Communicating and Influencing
- Managing a Quality Service
- Making Effective Decisions

The evidence you provide must relate to your own thoughts and experiences.

Feedback will only be provided following an interview.

More information about the job role and additional guidance on the selection process is available here.

Stage 3 - Offer

If you are successful at the interview stage, we will be in touch to offer you a role. This role will be based at Millennium House Stockport.

Offers will be made in merit order and business continuity.

**Reserve List**
- If y

  • Dwp ao

    3 months ago

    Stockport, United Kingdom Department for Work and Pensions Full time

    **Details**: **Reference number**: - 323560**Salary**: - £24,273 - £24,273**Job grade**: - Administrative Officer**Contract type**: - Permanent**Business area**: - DWP - Work and Health Services - Universal Credit**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs...

  • Welfare Rights Officer

    2 months ago

    Stockport, United Kingdom The Recruitment Co. Full time

    Position: Financial Inclusion and Welfare Rights OfficerHours: 37.5 per week (to be worked between 08:00 and 18:00 Monday to Friday)Salary: Up to £26,198 per annum depending on experience, current salary and qualificationsThe post holder will manage a caseload of corporate appointee ships for vulnerable adults who cannot manage their own finances and need...

  • Welfare Rights Officer

    4 weeks ago

    Stockport, United Kingdom The Recruitment Co. Full time

    Position: Financial Inclusion and Welfare Rights OfficerHours: 37.5 per week (to be worked between 08:00 and 18:00 Monday to Friday)Salary: Up to £26,198 per annum depending on experience, current salary and qualificationsThe post holder will manage a caseload of corporate appointee ships for vulnerable adults who cannot manage their own finances and need...

  • Welfare Rights Officer

    4 weeks ago

    Stockport, United Kingdom The Recruitment Co. Full time

    Position: Financial Inclusion and Welfare Rights OfficerHours: 37.5 per week (to be worked between 08:00 and 18:00 Monday to Friday)Salary: Up to £26,198 per annum depending on experience, current salary and qualificationsThe post holder will manage a caseload of corporate appointee ships for vulnerable adults who cannot manage their own finances and need...

  • Welfare Rights Officer

    2 months ago

    Stockport, United Kingdom The Recruitment Co. Full time

    If you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Position: Financial Inclusion and Welfare Rights OfficerHours: 37.5 per week (to be worked between 08:00 and 18:00 Monday to Friday)Salary: Up to £26,198 per annum depending on experience, current salary and qualificationsThe...

  • Welfare Rights Officer

    2 months ago

    Stockport, Greater Manchester, United Kingdom The Recruitment Co. Full time €26,198

    Position: Financial Inclusion and Welfare Rights Officer Hours: 37.5 per week (to be worked between 08:00 and 18:00 Monday to Friday) Salary: Up to £26,198 per annum depending on experience, current salary and qualifications The post holder will manage a caseload of corporate appointee ships for vulnerable adults who cannot manage their own finances...

  • Welfare Rights Officer

    2 months ago

    Stockport, Greater Manchester, United Kingdom The Recruitment Co. Full time €26,198

    Position: Financial Inclusion and Welfare Rights Officer Hours: 37.5 per week (to be worked between 08:00 and 18:00 Monday to Friday) Salary: Up to £26,198 per annum depending on experience, current salary and qualifications The post holder will manage a caseload of corporate appointee ships for vulnerable adults who cannot manage their own finances...

  • Welfare Rights Officer

    2 months ago

    Stockport, Greater Manchester, United Kingdom The Recruitment Co. Full time €26,000

    Please ensure you read the below overview and requirements for this employment opportunity completely. Position: Financial Inclusion and Welfare Rights Officer Hours: 37.5 per week (to be worked between 08:00 and 18:00 Monday to Friday) Salary: Up to £26,198 per annum depending on experience, current salary and qualifications The post holder will...

  • Welfare Rights Officer

    2 months ago

    Stockport, Greater Manchester, United Kingdom The Recruitment Co. Full time €26,000

    Please ensure you read the below overview and requirements for this employment opportunity completely. Position: Financial Inclusion and Welfare Rights Officer Hours: 37.5 per week (to be worked between 08:00 and 18:00 Monday to Friday) Salary: Up to £26,198 per annum depending on experience, current salary and qualifications The post holder will...

  • Welfare Rights and Financial Guidance Officer

    2 weeks ago

    Stockport, Stockport, United Kingdom The Recruitment Co. Full time

    Position:Financial Inclusion and Welfare Rights OfficerHours:37.5 hours per week (to be scheduled between 08:00 and 18:00, Monday to Friday)Salary:Up to £26,198 per annum based on experience, current salary, and qualifications.The successful candidate will oversee a caseload of corporate appointees for vulnerable individuals who require assistance in...

  • Marketing Executive

    3 months ago

    Stockport, United Kingdom MB Group Full time

    Our client is a market leader in marketing & printing and following a significant business expansion is now recruiting an **Marketing Executive** to strengthen their **Retail & Brand Experience team**, who provide design lead retail environments, activations, POS and events. The **Marketing Executive **will work across existing & new accounts, supporting...

  • Executive Assistant

    3 months ago

    Stockport, United Kingdom Page Personnel Full time

    New EA opportunity with a large Public Sector organisation in Stockport - Permanent opportunity, Hybrid working pattern **About Our Client**: This company is a well-established entity in the Public Sector, with a team size of over 500 employees. Positioned in Stockport, the company is committed to pioneering advances in biological research and...

  • Executive Assistant

    3 months ago

    Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    The postholder will provide professional and comprehensive Executive Assistant duties to nominated Executive Directors working as a member of the Trust HQ Executive Support Team in a busy and at times pressurised office environment. Completing work to a high standard and presenting a positive image of the Trust whilst maintaining a high level of...

  • Executive Assistant

    3 months ago

    Stockport, United Kingdom Page Personnel Full time

    Excellent Culture and Benefits Package - Brilliant Opportunity! **About Our Client**: Page Personnel are thrilled to be working with a leading Insurance business based in Stockport, dedicated to providing exceptional services and solutions to our clients. They pride themselves on their commitment to excellence, innovation, and the highest standards of...

  • Pos Account Executive

    3 months ago

    Stockport, United Kingdom MB Group Full time

    Our client is a market leader in marketing & printing and following a significant business expansion is now recruiting an **POS Account Executive** to strengthen their **Retail & Brand** **Experience team**, who provide design lead retail environments, activations, POS and events. The **POS Account Executive **will work across existing & new accounts,...

  • Marketing Executive

    3 months ago

    Stockport, United Kingdom Creative Resource Full time

    We’re working with a leading global manufacturer looking for a Marketing Executive to join their Marketing team. **Our Client** Over 30 years old, they work with some of the top global retail brands. Family owned, they have a very supportive and friendly environment and excellent benefits available. **They work 5 days per week in their Stockport...

  • Executive Assistant

    3 months ago

    Stockport, United Kingdom SF Group Full time

    **Executive Assistant** **Location: Manchester** **Salary: £40,000pa** An exciting and dynamic business are recruiting for a permanent Executive Assistant, paying a competitive salary of up to £40,000pa. Supporting and working closely with the CEO, you will be responsible for helping to drive and deliver the business plan and ensure smooth day to day...

  • Insurance Account Executive

    3 months ago

    Stockport, United Kingdom Heat Recruitment Ltd Full time

    Insurance Account Executive Salary: Up to £60,000 + Bonus Location: South Manchester Hybrid We've partnered with a leading independent insurance broker to help them find an experienced Insurance account executive to join their South Manchester Office within their commercial & Private Clients division. Your role will be a nice blend of reviewing...

  • Executive Assistant

    6 days ago

    Stockport, United Kingdom Robert Walters Part time

    Our client is seeking a highly skilled and experienced Executive Assistant to provide comprehensive support to their Directors. This is a part-time role and offers flexible working hours. The ideal candidate will be adept at managing complex schedules, handling confidential information, and supporting high-level projects in a fast-paced environment. A basic...

  • Marketing Executive

    3 months ago

    Stockport, United Kingdom Creative Resource Full time

    We’re working with a leading global manufacturer looking for a Marketing Executive to join their Marketing team. **Our Client** Over 30 years old, they work with some of the top global retail brands. Family owned, they have a very supportive and friendly environment and excellent benefits available. They work 5 days per week in their Stockport...