Customer Support Analyst
3 days ago
**Customer Support Analyst**
Tamworth, Staffordshire
**About Us**
Simpson Strong-Tie is a market leader in the manufacture of structural connectors, fasteners and anchors that support the construction process.
With decades of experience behind us, we now produce more than 1,000 solutions for customers across the UK, Europe and further afield to enable stronger, safer homes and buildings to be developed.
We are now looking for a Customer Support Analyst to support the Commercial Team at our Tamworth site on a permanent, full-time basis.
**The Benefits**:
- Competitive salary
- 25 days’ holiday per annum plus Bank Holidays
- Employee assistance programme
- Life insurance
- Perks programme
- Long service recognition scheme
- Free parking onsite
- Bike to Work scheme
This is a brilliant opportunity for a detail and data-focused individual with fantastic Excel skills to join our world-leading organisation.
As an organisation driven by our essential values and dedication to premium quality, we endeavour to equip our people with opportunities to succeed and thrive. As such, you’ll discover a positive and supportive work environment as well as a great range of benefitsand development opportunities.
**The Role**
As a Customer Support Analyst, you will review and evaluate data to help make our processes smoother and provide a better customer journey.
Helping to make continuous improvements to departmental processes, you will analyse data recommend improvements and streamline existing processes.
This dual role will also see you cover a customer service role at least two days per week. You will input sales orders and handle enquiries, provide basic technical support to customers and co-ordinate quote requests.
**About You**
To be considered as a Customer Support Analyst, you will need:
- Excellent Excel skills with an analytical and data-driven approach
- A passion for data and using it to improve and / or streamline processes
- Competent level and sound understanding of SAP
- High level of IT literacy including Word, Outlook and Office.
- A genuine passion for providing the highest level of customer service
- At a minimum, GCSEs at level 4 / Grade C or above in Maths and English
Other organisations may call this role Junior Business Analyst, Junior Process Analyst, Improvement Analyst, Junior BA, Business Analysis Assistant, or BA Assistant.
Webrecruit and Simpson Strong-Tie are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable wayto conduct business and we believe that the more inclusive our environments are, the better our work will be.
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