See more Collapse

Claims Handler

4 weeks ago

Newcastle upon Tyne, United Kingdom Tesco Bank Full time

**General information**:

Job Title
Claims Handler (Third Party Assist)
Ref #
8087
Location
Newcastle
Department
Claims Customer Service (new)
Business Area
Claims Customer Experience
Working time
Full-Time
Date Published
06-02-2023

**Serving our customers, communities, and planet a little better every day.**:
**Claims Handler (Third-Party Assist Team)**

**This is an exciting opportunity to join as a**
***
**Claims Handler in our Third-Party Assist Team in our friendly and supportive**
***
**Tesco Insurance Team.**

**Starting salary £22,000 + DOE**

**Potential Hybrid Working (after 6 months this will be reviewed)**

**Mon - Fri (36 hours per week): shifts between 08:00 -17:00 (please note these shifts may revert to 08:00 -19:00 Monday to Friday and 08:00 -13:00 on Saturdays (1 in 3) at some point.**

**The Opportunity**

We’re embracing an agile way of working; these Claims Handler - Third Party Assist roles will join us on this exciting journey. Bring your talent, expertise, and skills to join our existing colleagues and make a difference to our customers, communities, and planet.

**About the role**
- In this specialist role you will proactively contact and convert ‘non fault’ third parties to take advantage of our repair and mobility services and solutions, whilst providing a high standard of customer service
- Ideally you will come from an insurance background and either have experience in motor insurance or an interest in this. If you have a persuasive, engaging personality we’d also love to hear from you
- We support our employees in their career progression and growth and want you to develop your experience, learn new skills and progress in whichever way you choose. So, if you’re ambitious and have a brilliant work ethic then check out Tesco Bank for you to further your career.

**The Perks**
- Great career path with lots of progression opportunities
- People focused environment - a place where your health & wellbeing really matter - cycle to work scheme, Gympass, mental health experts, a specialised headspace app, a multitude of health and wellness resources
- Maternity pay, paternity leave and shared parental leave
- Pension scheme, life assurance, sickness benefit and 7.2 weeks holidays
- Save as you earn and buy as you earn schemes
- A Colleague Discount card: 10% off most products at Tesco Stores
- 20% Off Insurance Products.

**The Role**
- Proactively offering the benefits of using our network of repairers and hire providers to ‘non fault’ third parties
- Using a variety of communication approaches to contact third parties to help them manage their predicament, building rapport and a positive relationship to help deliver the right outcome for the third party and Tesco Bank
- Negotiating effectively with third party stakeholders and suppliers to ensure a ‘fair settlement’ is achieved for both the third-party claimant and Tesco Bank
- Proactively managing the department priorities such as monitoring ongoing hire and repair
- Identifying and reporting any concerns in relation to potential fraud or instances of identified fraud, act as appropriate
- Negotiating effectively to control costs.

**What are we looking for?**
- Ability to demonstrate excellent customer service skills; using persuasion and influence to deliver the right outcome
- Demonstrable ability to show empathy when dealing with difficult situations, maintaining a professional and caring approach
- Demonstrating confidence and an ability to take ownership for own decisions within the established authority limits and parameters
- Ability to think creatively to identify and manufacture/develop solutions to meet customer and business needs
- Excellent verbal and written communication skills, including an ability to express complex information in straightforward terms where required
- Showing good planning, prioritising and organisation skills
- A positive attitude and a flexible & resilient approach to change and team working.

Building on the foundations that have made Tesco a truly great British brand - and a success worldwide. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities.
We value our people and diverse team and believe the variety of backgrounds and experiences make us stronger to achieve our goals. We encourage colleagues to be productive, focus on meaningful work, and look for ways to further develop themselves & career, and have an excellent work/life balance.

**Why Tesco Bank?**:

At Tesco Bank everyone is welcome, we value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger in achieving our goals. It’s important to us that we make sure you’re supported by your team and colleague networks every day, celebrating when it matters and helping you to be the best version of yourself. The people make Tesco Bank, and we take pride in what we achieve together.
We’re al

We have other current jobs related to this field that you can find below

  • Claims Handler

    1 week ago

    Newcastle upon Tyne, United Kingdom Outsource UK Full time

    **Claims Handler** **Newcastle** **Hybrid working is available once the probation period has ended (2 days in the office per month)** **Monday to Friday 9am-5pm (36 hours per week)** **£24,960 Plus DOE** **15th April start date!** **Excellent company benefits!** To be considered for the role, previous experience in a similar role is a must. But if you're...

  • Claims Handler

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Outsource UK Full time

    Claims handler, insurance, problem-solving, communication, customer service, negotiation Our client based in Newcastle is seeking a Claims Handler for a permanent role. This role is based in Newcastle with hybrid working available, meaning you will get the best of both worlds with a balance of both office and home working. Mon - Fri (36 hours per...

  • Claims Handler

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Outsource UK Full time

    **Outsource UK are working with a large Retail Bank who are hiring a permanent position for a Claims Handler for their Team based in Newcastle.** **The role will be paying between £22,500 - £26,000 per annum (depending on experience) + Pension Scheme and based in Newcastle upon Tyne North East, Tyne And Wear.** Claims handler, insurance, problem-solving,...

  • Claims Handler

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Outsource UK Full time

    Claims handler, insurance, problem-solving, communication, customer service, negotiationOur client based in Newcastle is seeking a Claims Handler for a permanent role.This role is based in Newcastle with hybrid working available, meaning you will get the best of both worlds with a balance of both office and home working.Mon - Fri (36 hours per week)The...

  • Claims Handler

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Outsource UK Full time

    **Outsource UK are working with a large Retail Bank who are hiring a number of permanent Claims Handlers for their Team based in Newcastle.** **The Financial Services & Insurance Jobs - paying between £22,500 - £26,000 per annum (depending on experience) + Pension Scheme and based in Newcastle upon Tyne North East, Tyne And Wear.** Claims handler,...

  • Claims Handler

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Tempest Jones Full time

    Insurance Claims HandlerNewcastleUp to £40000 (negotiable and dependent on experience & qualification) Insurance Claims HandlerNewcastleSalary: Up to £40000 (negotiable and dependent on experience & qualification) Discretionary bonusIncome protectionLife assuranceHybrid working after probation Our client is a thriving insurance brokerage who are now...

  • Claims Handler

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Outsource UK Full time

    **Outsource UK are working with a large Retail Bank who are hiring a number of permanent Claims Handlers for their Team based in Newcastle.** **The Financial Services & Insurance Jobs - paying between £22500 - £37440 per annum + Pension Scheme and based in Newcastle upon Tyne North East, Tyne And Wear, UK Permanent.** Claims handler, insurance,...

  • Claims Handler

    4 weeks ago

    Newcastle upon Tyne, United Kingdom Outsource UK Full time

    **Outsource UK are working with a large Retail Bank who are hiring a number of permanent Claims Handlers for their Team based in Newcastle.** **The Financial Services & Insurance Jobs - paying between £20,000-27,000 per annum (depending on experience) + Pension Scheme and based in Newcastle upon Tyne North East, Tyne And Wear, UK Permanent.** Claims...

  • Motor Claims Handler

    3 weeks ago

    Newcastle upon Tyne, United Kingdom MPJ Recruitment Ltd Full time

    **Motor Claims Handler** **£22,000-£27,500 DOE** **Monday-Friday 9am-5pm (1 hour for lunch)** **Newcastle** MPJ Recruitment are proud to be working with a leading insurance business based in the Newcastle area, we are looking for experienced motor claims handlers with 12+ months experience working in a similar role. The client prioritise your...

  • Claims Handler

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Outsource UK Full time

    Outsource UK are working with a large Retail Bank who are hiring a number of permanent Claims Handlers for their Team based in Newcastle.The Financial Services & Insurance Jobs - paying between £ £37440 per annum + Pension Scheme and based in Newcastle upon Tyne North East, Tyne And Wear, UK Permanent.Claims handler, insurance, problem-solving,...

  • Tpa Claims Handler

    3 weeks ago

    Newcastle-under-Lyme, United Kingdom Claims Consortium Group Full time

    We are a fast paced, forward-thinking company with an ethos of commitment, quality, and ambition, putting our staff and our service at the heart of what we do. Team spirit is big at CCG and we’re passionate both about our people and the work we do here. We are pleased to be currently looking for claims handlers to join our busy team and help us in our...

  • Claims Handler

    2 weeks ago

    Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Tesco Bank Full time

    General information: Job Title Claims Handler Settlements Ref # Location Newcastle Department Claims Customer Service (new) Business Area Claims Customer Experience Working time Full-Time Date Published Serving our customers, communities, and planet a little better every day:Claims Handler SettlementsNewcastle (Hybrid)36 hours per week. Monday to Friday...

  • Claims Handler

    4 weeks ago

    Newcastle Upon Tyne, United Kingdom Greenbean Full time

    **Claims Handler** **Hybrid-working** £22,000 + up to 5% Bonus + Benefits One of the world’s largest insurance groups are looking for Claims Handlers to support customers as they make a claim on their motor insurance policy. Ideally, you’ll have experience in a similar role with knowledge of motor claims and sound negotiation andinfluencing skills. In...

  • Claims Handler

    3 weeks ago

    Newcastle Upon Tyne, United Kingdom Greenbean Full time

    **Claims Handler** **Hybrid-working** **£22,500 - £25,000 + up to 5% Bonus + Benefits** One of the world’s largest insurance groups are looking for Claims Handlers to support customers as they make a claim on their motor insurance policy. Ideally, you’ll have experience in a similar role with knowledge of motor claims and sound negotiation...

  • Motor Claims Handler

    4 weeks ago

    Newcastle upon Tyne, United Kingdom North of England Coachworks Ltd Full time

    Due to a relocation of Farg / Atticus Innovation, we are looking for a Motor Claims Handler to work within the offices of North Of England Coachworks. Good communication skills and a working knowledge of Computers will be an advantage. **Salary**: £23,000.00-£25,000.00 per year **Benefits**: - Company pension Schedule: - Monday to Friday Ability to...

  • Senior Claims Handler

    3 weeks ago

    Newcastle upon Tyne, United Kingdom CareerBliss Full time

    We are recruiting on behalf of a prestigious independent commercial broker in Scotland who are seeking an experienced Claims Handler to join their team.This role can be based in Perth or Glasgow.This is a fantastic opportunity for a professional looking to advance their career within a dynamic and supportive environment!As a Senior Claims Handler, you will...

  • Claims Handler

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Tesco Bank Full time

    **General information**: - Job Title- Claims Handler - Settlements- Ref #- 8333- Location- Newcastle- Department- Claims Customer Service (new)- Business Area- Claims Customer Experience- Working time- Full-Time- Date Published- 28-07-2023**Serving our customers, communities, and planet a little better every day.**: **Claims Handler -...

  • Claims Handler

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you ready to be part of a **WINNing **team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Claims Handler to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of...

  • Claims Handler

    3 weeks ago

    Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you ready to be part of a **WINNing **team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Claims Handler to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of...

  • Claims Handler

    2 weeks ago

    Newcastle upon Tyne, United Kingdom Winn Group Full time

    Are you ready to be part of a **WINNing **team at Winn Group, a leading North East business providing nationwide accident management and rehabilitation services? We are looking for a Claims Handler to join our established First Response Team, where your unique blend of skills, personality, and character will be instrumental in elevating the quality of...