Customer Service Advisor

3 weeks ago

Derby, United Kingdom Distinct Recruitment Full time

Role: Customer service advisor

Hours: Monday to Friday 9am - 5.30 (Hybrid)

**Salary**: £22k - £24k

Imagine walking into a bright modern office environment, every day (or 3 days if you prefer to work a hybrid model) to a space that offers a great choice of how / where you work, the newly refurbished HQ includes a variety of spaces such as focus areas, sound proof pods, and a dedicated wellness room as well as a top of the range on demand barista-style coffee tap controlled via a iPad.

What will I be doing?
- Deal with various insurance providers and lenders on a daily basis
- Handle telephone queries in a professional manner
- Input information into the relevant systems

**About You**

Full training will be provided to ensure you can quickly get up to speed, but to be successful in this role you need to demonstrate:

- Experience of working in a financial environment
- Exceptional customer service skills, including an excellent telephone manner
- Excellent communication skills, along with the ability to build and maintain relationships with both internal stakeholders and customers
- Proficient with the Microsoft Office suite
- Great attention to detail, strong organisational skills and the ability to work under pressure
- A resourceful and pro-active attitude when dealing with issues that arise
- The ability to work effectively on your own and as part of a team

**What you can expect from us**

A great working environment, with friendly and supportive colleagues.

Holiday allowance which rises with each year of service. There is also an option to buy / sell holiday.

Matched Share Scheme

Pension scheme with generous employer contributions.

Enhanced Parental Leave

Paid Volunteer Days

Employee Discount Portal

Cycle to Work Scheme

Free fruit boxes & breakfast at HQ

Birthday Day Off

Monthly Wellbeing Events

Regular social events, including Summer and Christmas celebrations.

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Enhanced paternity leave
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person

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