Account Administrator

5 months ago


Leeds, United Kingdom EMED Group Full time

We have a fantastic opportunity for an Account Administrator to join our commercial team.

The role of the Account Administrator will be to support the business relationship management, ensure accurate record keeping, and maintain excellent customer relationships.

**Benefits for the role include**
- Circa 25k annual salary
- Monday - Friday (37.5 Hours per week)
- Remote Working
- 33 days annual leave
- Pension Scheme
- Monthly colleague recognition rewards
- Discounted high street benefits - Blue Light Card
- Work-based flexibility
- Access to our employee assistance programmes for wellbeing support

Range of other voluntary benefits

**Role Responsibilities**
- Support the commercial business relationship strategy execution
- Maintain accurate record keeping for all customers including contracts, contract variations, customer communications.
- Support account management
- Review services are delivered in accordance with contracts
- Close working relationship with operations to understand customer satisfaction and service performance
- Close working relationship with Marketing to assist with collateral for new and existing customers
- Support on new contracts ensuring these are setup correctly and understood by all parties prior to commencement
- Manage expectations of the customers
- Develop relationships with colleagues within the business
- Develop strong customer relationships

**Do you have what it takes?**
- Educated to a degree level preferred
- Experience in administrative function preferred
- Excellent interpersonal and communication skills verbal and written
- Self-motivated, reliable and enthusiastic
- Ability to work under pressure and to tight time scales
- Customer service focus
- Confident communicator
- Flexible professional with a “Can do and will do” attitude
- Analytical skills with a keen eye to detail
- Demonstrate good IT literacy skills

This role will be home based with occasional travel so a full driving licence will be required for the role.

**About us
EMED Group has one ambition, to pro-actively improve the wellbeing of those in our communities through health and care services that have logistic complexities. Whether it is transporting patients to vital hospital appointments, supporting patient flow within specialist mental health units, enabling children with acute needs to get to school or facilitating the transfer of vital pathology samples for timely diagnostics. We are able to support in a caring and empathetic manner.

We celebrate our colleagues as individuals and offer valuable support and training to help them to become the very best version of themselves. Our colleagues deliver on the promises we make, by living our values everyday. Together, we provide excellence that add value to our patients and our customers - delivered with ‘care’ time after time.


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