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Key Account Administrator

7 months ago

Leeds, United Kingdom Rentokil Initial Full time

Rentokil Initial
Key Account Administrator - Part Time
Leeds
**Shifts**: Monday-Friday 1-5pm or Monday-Wednesday 8:30-5pm
Salary - £22,486 prorated

Ready to Make a Move? Let Us Help - If you're living more than 2 hours away from this role's location and gearing up or willing to settle into a nearby permanent residence, we may be able to offer you a relocation package. You could receive up to £5,000, tailored to your specific needs.

Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius. In the UK we have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management.
We are currently looking for a Key Account Administrator to be based in our Leeds office.
The role will require close working relationships with Key Account Managers, Area Support Managers, and the local cell teams.

**Key Responsibilities**:
Delivering Customer excellence
- Customer account monitoring through OnGuard
- Invoice queries
- CCM Monitoring
- Annual contract renewals in conjunction with Key Account Management Team
- Maintain customer web sites.
- Processing sales into iCABS system
- Answer customer calls and raise CCM tickets to field colleagues.
- Support robotics with new processes
- Monitor Pest connect and raise tickets for any system notifications of pest activity.
- Complete and maintain customer trackers.

Front Line Colleague Support
- Monitor & update customer web sites.
- Provide customer specification details.
- Attending customer meetings
- Updating KAM/Sales Colleague with job/contract numbers once in order to arrange works.
- Create and reset user details for field colleagues in customer portals.
- Check visit information.

**Requirements**:
To qualify for this Key Account Administrator role, you must have:
**Essential Skills**:

- Good numeracy & literacy skills.
- Good IT skills, including an understanding of Microsoft packages.
- Ability to use internet.
- Proven communication skills to both internal and external stakeholders.
- Good eye for detail with a high level of accuracy.
- Strong commitment to delivering customer excellence.
- Strong organisation skills to effectively manage and prioritise workload.
- Proven ability to work with diverse groups of people.
- Ability to work within a team environment.

**Desirable Skills**:

- Pest awareness.
- Previous experience in a customer focused role

**Benefits**:
**In return for a job well done you will receive**:

- A competitive basic salary
- Bonus
- Discounts for high street brands
- Job stability
- Full time, permanent employment
- Career opportunities
- Opportunity to contribute to a private Healthcare plan

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.