Key Account Team Leader

5 months ago

Leeds, United Kingdom Rentokil Initial Full time

Rentokil Initial
Key Account Administrator
**Salary**: £23,706 + Bonus
Leeds
**Shifts**: Monday - Friday 08:30-17:00

Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius. In the UK we have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management.

We are currently looking for a Key Account Team Leader to be based in our Leeds office.

The main purpose of this role is to manage a team of customer service agents liaising with both internal and external stakeholders. Ensuring service delivery and customer satisfaction at every touch point. The role is to effectively manage the Key Account Customer administration and support functions in line with the companies’ set policies & procedures. This will involve interaction with colleagues, suppliers, and customers; therefore, a positive and professional attitude is always required. The purpose of this role is to ensure a high standard of service is delivered to every customer, ensuring every customer contact is a positive experience. This requires a clear understanding of the business processes, ensuring customer excellence is central to all activities whilst consistently meeting the required performance standards

The role will require close working relationships with Key Account Managers, Area Support Managers, and the local cell teams.

**Key Responsibilities**:
Delivering Customer excellence
- Customer account monitoring through OnGuard
- Invoice queries
- CCM Monitoring
- Annual contract renewals in conjunction with Key Account Management Team
- Maintain customer web sites.
- Processing sales into iCABS system
- Answer customer calls and raise CCM tickets to field colleagues.
- Support robotics with new processes
- Monitor Pest connect and raise tickets for any system notifications of pest activity.
- Complete and maintain customer trackers.

Front Line Colleague Support
- Monitor & maintain customer portals.
- Provide customer specification details.
- Organising work.
- Communicating goals.
- Connecting work to context.

Team management
- Monthly one to one appraisals
- Bi-annual performance appraisals
- Management of absence in line with Company Policies
- Management of training for new starters
- Monitoring of team calls
- Managing cover for absence team members
- Delegating tasks.
- Leading by example.
- Allocating and managing resources.
- Problem solving.
- Managing project progress.
- Attending customer meetings
- Updating KAM/Sales Colleague with job/contract numbers once in order to arrange works.
- Create and reset user details for field colleagues in customer portals.
- Check visit information.

**Requirements**:
To qualify for this Key Account Administrator role, you must have:
**Essential Skills**:

- Good numeracy & literacy skills.
- Good IT skills, including an understanding of Microsoft packages.
- Proven communication skills to both internal and external stakeholders.
- Good eye for detail with a high level of accuracy.
- Strong commitment to delivering customer excellence.
- Strong organisation skills to effectively manage and prioritise workload.
- Proven ability to work with diverse groups of people.
- Ability to work within a team environment.

**Desirable Skills**:

- Pest awareness.
- Previous experience in a customer focused role
- Experience in management of teams
- Empathy for others

**Benefits**:
**In return for a job well done you will receive**:

- A competitive basic salary £23,706
- Bonus
- Discounts for high street brands
- Job stability
- Full time, permanent employment
- Career opportunities

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.

  • Key Accounts Development Professional

    2 weeks ago

    Leeds, Leeds, United Kingdom Universal Business Team Full time

    Job OpportunityWe are seeking a highly skilled Key Accounts Development Professional to join our dynamic team at Universal Business Team. As a leading civil engineering supplier, we provide innovative solutions to clients across the UK.About the Role:We are looking for an individual who can deliver exceptional customer service and process orders efficiently...

  • Key Account Lead

    1 week ago

    Leeds, Leeds, United Kingdom Searchability® Full time

    Unlock Your Potential as a Key Account LeadWe are seeking an exceptional Key Account Lead to join our vibrant, modern office in the heart of Leeds. As a digital leader, you will play a crucial role in delivering world-class campaigns to our global clients.About UsWe are Searchability®, a highly skilled team of experts who dare to do things differently. Our...

  • Key Account Manager

    6 months ago

    Leeds, United Kingdom IQVIA Full time

    Are you an ambitious and results-driven sales professional with a passion for making a real impact? Do you thrive in dynamic environments and excel at building relationships? If so, we invite you to be part of our team at IQVIA, a global leader in healthcare analytics and technology. As a Key Account Manager , you will play a crucial role in maximising...

  • Accounting Leader

    3 days ago

    Leeds, United Kingdom Gifford and Partners Recruitment Limited Full time

    Senior Audit ManagerThis is an excellent opportunity for an ambitious professional to advance their career in a high-performing team. We are seeking a highly skilled Senior Manager to join our accounting practice team, offering the chance to work with a diverse range of clients and play a key role in shaping the future of the department.Job Overview:In this...

  • Key Account Manager

    1 month ago

    Leeds, United Kingdom CV-Library Full time

    Looking for a challenge within the Construction/Hire industry as a Key Account Manager covering from South Yorkshire up to Southern Scotland. Please note you can live anywhere in this patch to be considered for this Key Account Manager role. This may be Leeds, Newcastle, Carlisle, Glasgow, Chesterfield and surrounding areas. Benefits for the Key Account...

  • Key Account Manager

    1 week ago

    Leeds, United Kingdom Path Recruitment Full time

    Looking for a challenge within the Construction/Hire industry as a Key Account Manager covering from South Yorkshire up to Southern Scotland. Please note you can live anywhere in this patch to be considered for this Key Account Manager role. This may be Leeds, Newcastle, Carlisle, Glasgow, Chesterfield and surrounding areas.Benefits for the Key Account...

  • Chartered Accountant Team Leader

    4 weeks ago

    Leeds, Leeds, United Kingdom Forvis Mazars Full time

    About the RoleWe are seeking a highly skilled and experienced Chartered Accountant to join our team as a senior financial services manager. As a key member of our accounting advisory team, you will be responsible for managing a portfolio of clients, leading on the end-to-end process, and preparing statutory accounts for clients, including consolidated...

  • Key Accounts Specialist

    5 months ago

    Leeds, United Kingdom Brenntag Full time

    **KEY ACCOUNTS SPECIALIST**: **YOUR ROLE & RESPONSIBILITIES**: Our team currently has an opening for a Key Accounts Specialist. **This role can be located anywhere in Europe and is a fully remote position.** The Key Accounts Specialist is an integral role that helps uncover and create business opportunities to support sustainable growth of our Brenntag BSP...

  • Key Account Manager

    1 month ago

    Leeds, United Kingdom CV-Library Full time

    As a Key Account Manager, you'll recognise the key skills and traits in ensuring continued success with your clients. Travelling throughout the UK, you will be working with one of the nations most loved grocers, managing complex relationships and structures to provide your customer with all they need.   BASIC SALARY: £60,000 - £70,000...

  • Key Account Manager

    4 days ago

    Leeds, United Kingdom CV-Library Full time

    As a Key Account Manager, you’ll recognise the key skills and traits in ensuring continued success with your clients. Focused on the North of the UK, you will be working with one of the nations most loved grocers, managing complex relationships and structures to provide your customer with all they need. BASIC SALARY: £70,000 -...

  • Accounts Payable Team Leader

    6 months ago

    Leeds, United Kingdom ASDA Full time

    Job Advert The Team Leader is responsible for ensuring all processes are completed accurately and within service level agreements, collection of any monies due to Asda and providing excellent customer service to a wide range of internal and external customers. **What you'll be responsible for**: - Managing and motivating a large team of Accounts...

  • Team Leader

    5 months ago

    Leeds, United Kingdom Flying Tiger Copenhagen Full time

    **Team Leader for 24 hrs a week. Permanent role at Leeds White Rose store.** We are looking for a dedicated and enthusiastic Team Leader to join our store at Flying Tiger Copenhagen Leeds White Rose! They get to be part of our unique concept and help us create an atmosphere that's second to none. Join us and be a part of a company that's passionate about...

  • Audit and Accounts Leader

    7 days ago

    Leeds, Leeds, United Kingdom Michael Page Full time

    Audit and Accounts Leader PositionWe are seeking an experienced Audit Senior to join our team in West Yorkshire.Job DescriptionThis is a challenging role that involves leading audit teams, managing client relationships, and ensuring the delivery of high-quality audit services. The successful candidate will have a degree in Accounting or Finance and...

  • Sales Ledger Team Leader

    5 months ago

    Leeds, United Kingdom Page Personnel Full time

    Exciting new Sales Ledger Team Leader vacancy in Leeds! - Competitive salary and well established business! **About Our Client**: **Responsibilities**: - Managing a team of 3 sales ledger assistants running the day to day function within the team - Overseeing the credit control/ debt chasing for a number of accounts - Assisting with dealing with invoice...

  • Key Account Manager

    4 weeks ago

    Leeds, United Kingdom Arla Foods Plc Full time

    Key Account Manager- Milk Based Beverages- 6 month FTC Arla House, Leeds Hybrid working pattern Do you want to develop your career with a global and dynamic FMCG company? We are currently looking to recruit a Key Account Manager to join the Beverages Team on a 6-month basis.Reporting into the Head of Beverages, you will have account management...

  • Key Account Manager

    2 days ago

    Leeds, United Kingdom Arla Foods Plc Full time

    Key Account Manager- Milk Based Beverages- 6 month FTC Arla House, LeedsHybrid working patternDo you want to develop your career with a global and dynamic FMCG company?We are currently looking to recruit a Key Account Manager to join the Beverages Team on a 6-month basis.Reporting into the Head of Beverages, you will have account management responsibilities...

  • Key Account Manager

    4 weeks ago

    Leeds, United Kingdom Arla Foods Plc Remote Work Freelance Full time

    Key Account Manager- Milk Based Beverages- 6 month FTC Arla House, LeedsHybrid working patternDo you want to develop your career with a global and dynamic FMCG company?We are currently looking to recruit a Key Account Manager to join the Beverages Team on a 6-month basis.Reporting into the Head of Beverages, you will have account management responsibilities...

  • Key Account Administrator

    6 months ago

    Leeds, United Kingdom Rentokil Initial Full time

    Rentokil Initial Key Account Administrator **Salary**: £20,645 + Bonus Leeds **Shifts**: Monday - Friday 08:30-17:00 Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius. In the UK we have 10 businesses covering a range of business services from Pest...

  • Team Leader

    6 months ago

    Leeds, United Kingdom EMED Group Full time

    We have a fantastic opportunity for two Team Leaders (Operations Supervisor) to join our team based in Leeds PTS Operations - These roles will be based on a 4 on 4 off shift pattern. Overall Purpose - The Team Leader is primarily responsible for the day-to-day service delivery to patients, providing support for operational, clinical and make ready staff....

  • Key Account Administrator

    5 months ago

    Leeds, United Kingdom Rentokil Initial Full time

    Rentokil Initial Key Account Administrator - Part Time Leeds **Shifts**: Monday-Friday 1-5pm or Monday-Wednesday 8:30-5pm Salary - £22,486 prorated Ready to Make a Move? Let Us Help! - If you're living more than 2 hours away from this role's location and gearing up or willing to settle into a nearby permanent residence, we may be able to offer you a...