Key Account Team Leader

7 months ago

Leeds, United Kingdom Rentokil Initial Full time

Rentokil Initial
Key Account Administrator
**Salary**: £23,706 + Bonus
Leeds
**Shifts**: Monday - Friday 08:30-17:00

Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius. In the UK we have 10 businesses covering a range of business services from Pest Control, Washroom Hygiene, Specialist Cleaning, Interior Plants through to Property Preservation & Dental & Clinical Waste management.

We are currently looking for a Key Account Team Leader to be based in our Leeds office.

The main purpose of this role is to manage a team of customer service agents liaising with both internal and external stakeholders. Ensuring service delivery and customer satisfaction at every touch point. The role is to effectively manage the Key Account Customer administration and support functions in line with the companies’ set policies & procedures. This will involve interaction with colleagues, suppliers, and customers; therefore, a positive and professional attitude is always required. The purpose of this role is to ensure a high standard of service is delivered to every customer, ensuring every customer contact is a positive experience. This requires a clear understanding of the business processes, ensuring customer excellence is central to all activities whilst consistently meeting the required performance standards

The role will require close working relationships with Key Account Managers, Area Support Managers, and the local cell teams.

**Key Responsibilities**:
Delivering Customer excellence
- Customer account monitoring through OnGuard
- Invoice queries
- CCM Monitoring
- Annual contract renewals in conjunction with Key Account Management Team
- Maintain customer web sites.
- Processing sales into iCABS system
- Answer customer calls and raise CCM tickets to field colleagues.
- Support robotics with new processes
- Monitor Pest connect and raise tickets for any system notifications of pest activity.
- Complete and maintain customer trackers.

Front Line Colleague Support
- Monitor & maintain customer portals.
- Provide customer specification details.
- Organising work.
- Communicating goals.
- Connecting work to context.

Team management
- Monthly one to one appraisals
- Bi-annual performance appraisals
- Management of absence in line with Company Policies
- Management of training for new starters
- Monitoring of team calls
- Managing cover for absence team members
- Delegating tasks.
- Leading by example.
- Allocating and managing resources.
- Problem solving.
- Managing project progress.
- Attending customer meetings
- Updating KAM/Sales Colleague with job/contract numbers once in order to arrange works.
- Create and reset user details for field colleagues in customer portals.
- Check visit information.

**Requirements**:
To qualify for this Key Account Administrator role, you must have:
**Essential Skills**:

- Good numeracy & literacy skills.
- Good IT skills, including an understanding of Microsoft packages.
- Proven communication skills to both internal and external stakeholders.
- Good eye for detail with a high level of accuracy.
- Strong commitment to delivering customer excellence.
- Strong organisation skills to effectively manage and prioritise workload.
- Proven ability to work with diverse groups of people.
- Ability to work within a team environment.

**Desirable Skills**:

- Pest awareness.
- Previous experience in a customer focused role
- Experience in management of teams
- Empathy for others

**Benefits**:
**In return for a job well done you will receive**:

- A competitive basic salary £23,706
- Bonus
- Discounts for high street brands
- Job stability
- Full time, permanent employment
- Career opportunities

Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy here.

  • Account Management Team Leader

    1 month ago

    Leeds, United Kingdom CV-Library Full time

    Account Management Team Leader Unique player / manager role - Manage assigned account and manage the team £35,000 - £40,000 plus Bonus Leeds Outskirts with free parking B2B product distributionClient Details Our client are an industry specialist within the security and building products sector. Due to recent growth they are looking for an...

  • Account Handler Team Leader

    4 weeks ago

    Leeds, Leeds, United Kingdom Bell & Co Professional Recruitment Ltd Full time

    About the RoleThe Account Handler Team Leader role at Bell & Co Professional Recruitment Ltd is an exciting opportunity to lead a team of Account Handlers on a wide range of insurance programmes focusing on large corporate clients. As a key member of our leadership team, you will be responsible for developing and implementing strategies for customer service,...

  • Account Management Team Leader

    1 week ago

    Leeds, United Kingdom Michael Page Full time

    Account Management Team LeaderUnique player / manager role - Manage assigned account and manage the team£35,000 - £40,000 plus BonusLeeds Outskirts with free parkingB2B product distributionClient DetailsOur client are an industry specialist within the security and building products sector. Due to recent growth they are looking for an Account Management...

  • Account Management Team Leader

    1 week ago

    Leeds, United Kingdom Michael Page Full time

    Account Management Team LeaderUnique player / manager role - Manage assigned account and manage the team£35,000 - £40,000 plus BonusLeeds Outskirts with free parkingB2B product distributionClient DetailsOur client are an industry specialist within the security and building products sector. Due to recent growth they are looking for an Account Management...

  • Account Manager

    1 week ago

    Leeds, United Kingdom Michael Page Full time

    Account Manager / Team Leader (player manager role)Leading product distributor£37,000 - £40,000South Leeds - On siteClient DetailsPage Group are working with a leading distribution business within the construction / property sector who supply on a B2B level. This unique role will encompass the management of existing accounts, along with leadership of a...

  • Account Manager

    7 days ago

    Leeds, United Kingdom Michael Page Full time

    Account Manager / Team Leader (player manager role)Leading product distributor£37,000 - £40,000South Leeds - On siteClient DetailsPage Group are working with a leading distribution business within the construction / property sector who supply on a B2B level. This unique role will encompass the management of existing accounts, along with leadership of a...

  • Accounts Payable Team Leader

    2 weeks ago

    Leeds, United Kingdom Page Personnel Finance Full time

    Page Personnel are recruiting for an Accounts Payable Team Leader to join a company based in south Leeds. **Client Details** The business is within the waste management industry and they are recruiting another Team Leader into their finance function due to growth and demand. **Description** You will have a small team reporting into you who will support...

  • Accounts Team Leader

    2 weeks ago

    Leeds, United Kingdom ASDA Full time

    Job Advert The Team Leader is responsible for ensuring all documents are processed accurately and on time, collection of monies due to Asda and providing great customer service to a wide range of internal and external customers. **What you'll be responsible for**: - Managing and motivating a large team of Accounts Assistants - Provide coaching and...

  • Finance Team Leader

    3 weeks ago

    Leeds, Leeds, United Kingdom Equifax, Inc. Full time

    Job Title: Finance Team LeaderAt Equifax, Inc., we are seeking a skilled Finance Team Leader to lead and develop our Revenue Assurance team. As a key member of our finance team, you will be responsible for ensuring accurate and timely revenue reporting. This role would suit someone with a strong commercial understanding, either from an accounting or audit...

  • Team Leader

    3 weeks ago

    Leeds, United Kingdom Williams Lea Full time

    **Multi Services Team Leader** **Salary**: £26,000 per annum plus company benefits Location: Leeds, LS1 2HJ Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday - Friday, 1 hour break, shifts will be rotational either 8am-4:30pm or 9:30am-6pm, break times vary between 12pm and 2pm Work model: Fully on site due to nature of...

  • Finance Team Leader

    3 weeks ago

    Leeds, United Kingdom Page Personnel Finance Full time

    Page Personnel have an exciting new Finance Team Leader opportunity available to join a well known Leisure business based in Leeds. **Client Details** Page Personnel have an exciting new Finance Team Leader opportunity available to join a well known Leisure business based in Leeds. This Leisure business are market leaders in their field and are considered...

  • Key Account Manager

    3 weeks ago

    Leeds, Leeds, United Kingdom Austin Fraser Full time

    About the Role:As a Key Account Manager at Austin Fraser, you will be responsible for managing smaller accounts with the goal of advancing to larger client portfolios and eventually moving into a senior role.Job Responsibilities:Identify any risks to the relationship to ensure they are mitigated.Attend client meetings such as annual review meetings with all...

  • Key Account Manager

    2 weeks ago

    Leeds, United Kingdom Major Recruitment Full time

    Major Recruitment are currently recruiting for an experienced **Key Account Manager** for their client who is a company delivering Unified Communications & Managed Services to a range of clients in the SME, corporate and public sectors. **About the company**: There has been a significant growth in the last 2 years, and they have acquired 17 businesses, with...

  • Sales Team Leader

    2 weeks ago

    Leeds, United Kingdom Search Consultancy Full time

    I am recruiting for a Sales Team Leader located in Leeds. Day to day you will be responsible for recruiting and managing a team and driving sales through outbound B2B calls, managing new accounts and maintaining current accounts. This role would suit someone who has previously worked as a Team Leader, Account Manager or is looking to take the next step in...

  • Arla Pro Key Account Director

    4 weeks ago

    Leeds, Leeds, United Kingdom Arla Foods Plc Careers Full time

    We are looking for an experienced Arla Pro Key Account Director to lead our Regional wholesale channel within the UK Foodservice team. As a senior leader, you will be responsible for developing and executing business plans that drive growth and profitability, while building and maintaining strong relationships with key customers.About the Role:To develop and...

  • Key Account Manager

    2 months ago

    Leeds, United Kingdom CV-Library Full time

    As a Key Account Manager, you’ll recognise the key skills and traits in ensuring continued success with your clients. Focused on the North of the UK, you will be working with one of the nations most loved grocers, managing complex relationships and structures to provide your customer with all they need. BASIC SALARY: £70,000 -...

  • Sales Ledger Team Leader

    7 months ago

    Leeds, United Kingdom Page Personnel Full time

    Exciting new Sales Ledger Team Leader vacancy in Leeds! - Competitive salary and well established business! **About Our Client**: **Responsibilities**: - Managing a team of 3 sales ledger assistants running the day to day function within the team - Overseeing the credit control/ debt chasing for a number of accounts - Assisting with dealing with invoice...

  • Accounts Payable Team Leader

    7 months ago

    Leeds, United Kingdom ASDA Full time

    Job Advert The Team Leader is responsible for ensuring all processes are completed accurately and within service level agreements, collection of any monies due to Asda and providing excellent customer service to a wide range of internal and external customers. **What you'll be responsible for**: - Managing and motivating a large team of Accounts...

  • Team Leader

    2 weeks ago

    Leeds, United Kingdom Royal Mail Group Full time

    **Job reference number** **279854** £24,800 per annum (non negotiable), potential 6% bonus, pension scheme, 20 days annual leave plus bank holidays plus on site gym and free parking Full time, 37.5 hours per week Permanent Remote/Leeds Mail Centre, Leodis Way, Stourton, Leeds. LS10 1AZ Royal Mail Property & Facilities Management (FM) have a vacancy for...

  • Key Account Administrator

    3 weeks ago

    Leeds, United Kingdom Rentokil Initial Full time

    Rentokil Initial Key Account Administrator **Salary**: £18,576 + Bonus Leeds **Shifts**: Monday - Friday 08:30-17:00 Rentokil Initial is one of the largest business service companies in the world comprising a number of global brands including Rentokil, Initial and Ambius. In the UK we have 10 businesses covering a range of business services from Pest...