Contact Centre Associate

6 months ago

Wednesbury, United Kingdom MSC Industrial Supply Co UK Full time

Our Customers are at the heart of everything we do and are the key to our growth as a business. In your role as a Contact Centre Associate your purpose would be to use your customer centric mindset to provide our customers with a world-class, friendly and professional service. By doing this, you are directly contributing to building our brand, which is essential for our ongoing success.

Are you looking to take your career to the next level? When you join MSC we offer you more than just a job, we provide the opportunity to grow and develop helping you build your career. Great businesses need great people - that’s where you come in

**What’s in it for me?**
- With MSC you’ll have the autonomy to shape your role and develop your career with us. We believe in continuous growth, which is why you will have constant access to coaching, mentoring and an environment where personal and professional development and success are celebrated.
- Love discounts? You'll love it even more with our discounts and rewards site, which covers all the most popular brands. Whether it’s a breakaway, cashback on essentials or shopping for a special occasion, we’ve got you covered.
- On top of this, we give you 25 days of holiday entitlement + Bank Holidays. A company pension scheme matched up to 10% of your annual salary. Life insurance, which is 6x annual salary, plus, a discounted health cash plan and private medical insurance to support you with whatever life throws at you.

**What will I be doing?**

With the opportunity to work fully from home, hybrid or in the office, you will form part of our Contact Centre team and you will play an integral part in our Customer Experience department. In your new role, you will be the first person that the customer engages with when calling MSC and your goal will be to provide a great experience through exceptional service whilst processing orders and quotes.

Being the first person that our customers talk to makes you a significant part of their journey with MSC. By positively representing the MSC brand and confidently outlining what they can expect from us, you will make a memorable first impression. This will be the foundation on which we will build to form a long-standing partnership with our customers. Therefore, your initial involvement will directly impact our ability to grow as a business and exceed our customers’ expectations.

Whilst speaking to our customers, you will be able to gain firsthand insight into their business and their objectives. By adopting a proactive approach, you will be able to liaise with our sales functions with a view of providing solutions for our customers. Sharing this knowledge will allow our brilliant sales teams to do what they do best. We need you to have meaningful conversations with our customers and position MSC as a vehicle to enable their growth.

**What do I need?**

We trust that our people will be able to teach you the role-specific skills, but for you to truly succeed at MSC you will embody our values and these significantly important attributes; ones that MSC believes embody talent within our business.

**Connections**: Your interpersonal skills; how well you manage relationships, and how rewarding you are to deal with

**Thinking**: The abilities you draw upon to solve problems, learn and be agile

**Creativity**: How adept you are at creating solutions and working with change.

**Drive**: Your level of ambition. The pace, energy, and enthusiasm applied to activities

**Job Types**: Full-time, Permanent

**Salary**: £22,300.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Private medical insurance
- Referral programme
- Sick pay
- Store discount

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

COVID-19 considerations:
We are taking every precaution possible to keep our associates safe.

Work Location: Hybrid remote in Wednesbury WS10 7WP

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