Works Co-ordinator

6 days ago


Liverpool, United Kingdom DPS Technical Solutions Ltd Full time

We are currently looking for a Works co-ordinator to organise installation and service works, manage administration and general office duties.
The job role will include planning Engineer and Technician attendance and arranging access and attendance to site with the clients.

Responsibilities include:

- To liaise with Engineering Team to help ensure the smooth and efficient attendance and collation of service data and parts managment
- To help maintain (and improve) company procedures in accordance with the Health & Safety policy and client relations
- Scheduling engineer appointments for service calls and installations, monitoring and following through to completion of works
- Supplying company specification and quotations to clients
- Following up outstanding enquiries and ensuring life cycle / completion deadlines are maintained
- Assist with scheduling surveys / quotes / works and stock ordering and scheduling of engineers adhering to current company policies, i.e.
- Assisting with Health & Safety risk assessments/ method statements and tender specifications
- Client satisfaction follow ups and communication to provide the company with an analysis of performance and identify ways to improve company processes
- General communication and liaison with management and installation / service team alike regarding progress
- Regularly updating management with works / project status requests and preparing daily / weekly report as required to review and monitor progress.
- High level of Customer Service experience.
- Good communicator, confident when dealing with strong customers (both internal and external).
- Consistent in approach to engineers and customers.
- Ability to work as an individual and as part of a team.
- Attention to detail, accurate, reliable.
- Flexible approach, willing to learn new skills on the job.
- Organised, ability to prioritise and manage multiple responsibilities simultaneously.
- Ability to work well under pressure
- Flexible software skills - Office, GSuite, Industry Specific packages
- Good verbal and written communication skills.

Training will be provided in their procedures and specialist in-house software.

Company Benefits:
20 days annual leave plus bank holidays plus accrue more with long service
Pension scheme
Competitive salary dependent on experience
37.5hrs per week

**Job Types**: Full-time, Permanent

Pay: £22,425.00-£26,325.00 per year

**Benefits**:

- Casual dress
- Company pension
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Overtime

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person

Application deadline: 14/07/2024
Reference ID: WC/06/2024
Expected start date: 14/06/2021



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