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IT Service Desk Administrator

2 months ago

Hassocks, United Kingdom First Recruitment Services Full time

**Position: IT Service Desk Administrator**:

- **Salary: £21,000 - £22,200 per annum depending on experience plus excellent staff benefits**:

- **Location: Hassocks, West Sussex**:

- **Hours: Monday - Friday, 37.5 hours per week (7.5 hours per day), working between the hours of 07:00 earliest start and 19:00 latest finish, office based**:

- **Due to office location it is essential to be a driver and have your own transport. Plenty of free parking on site for staff.**

We are delighted to be working alongside our superb and very successful client who are a world leading aviation service provider. This is a brilliant chance to join a large and very established company who offer an excellent working environment and long term career opportunities.

This is an excellent opportunity to commence a career within IT support

**The role**:
Work alongside other members of the IT Department to provide technical support to all departments.

First line support to staff for IT issues. Training will be provided in all aspects of the role.

**Duties and responsibilities**:
Administration of software.
- Answering support calls from staff.
- Support for Dell desktop systems, software and other hardware.
- Escalate issues to Level 2 support
- Basic ERP System administration
- Install & setup new desktop computer systems to defined guides & standards.
- Phone system administration, provision of handsets & support.
- Basic administration of Active Directory / Office365 / Azure.
- Maintaining IT documentation.
- Assist the IT department with all tasks as required.
- Any other duties as requested.

**Skills, knowledge and competencies required**:

- Practical knowledge of Windows 10 / 11 (additional training provided).
- Some experience of MS Window Server 2012/2016/2019 would be preferred.
- Practical knowledge of standard computer hardware.
- A strong desire to learn.
- Strong communication skills at all levels, verbal and written.
- Ability to logically fault find, analyse problems and follow documentation.
- Ability to prioritise and manage workloads.
- Good administration, organisational and time management skills.
- Professional and courteous telephone manner.

This is an excellent opportunity to join a large organisation who are a leader within their field - great career and progression opportunity.

First Recruitment Services is acting as an Employment Agency in relation to this vacancy.

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00-£22,200.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Work Location: One location

Reference ID: MS0702

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