Band 3 Waiting List Coordinator

3 weeks ago


Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
We are looking for someone who:

- Is dynamic and enthusiastic
- Can work methodically and logically
- Is able to work in a very busy environment
- Is confident and calm under pressure
- Has good customer service experience
- Is able to work independently
- Works well in a large team of staff
- Is able to prioritise their work load
- Excellent communication skills
- both verbal and written
- Ability to communicate with, co-ordinate and liaise with a multidisciplinary team - including consultants and theatre staff.
- Is computer literate
- Has a good level of education
- Has some experience of using Oceano, Galaxy and Ultra Genda

Vacancies are also available for weekend work and evening hours as well as office core hours (Monday-Fri 09:00 - 17:00)

**Main duties, tasks & skills required**:
The Booking Office is a busy, fast paced environment with a large team of Waiting List Co-ordinators booking for many specialities across all UHB sites.

The post holder will be part of a large Waiting List team and will be responsible for the day to day compiling of waiting lists, the co-ordination of scheduling patients and the effective utilisation of theatre lists.

The post holder is responsible for providing a comprehensive administration role for the management of a speciality waiting list, inputting booking forms accurately on to the inpatient waiting list, dealing with patient queries or concerns, liaising with internal stakeholders such as Consultants, Speciality Managers, Theatre staff and secretaries, maintaining an accurate record of patient availability on Oceano and speaking to patients to agree a suitable date for pre op and admission.

The post holder will also be responsible for ensuring the Theatre lists they are allocated to book are fully utilised and any cancellations replaced, whilst following all booking process and policies.

The post holder will be required to manage waiting lists ensuring compliance with local and national targets and the Trust's Patient Access Policy.

For an informal discussion about the role or to arrange a visit to the Booking Office, please contact Maariyah Akhtar, Elective Care Service Manager on 0121 4244337 or mobile 077413 75554.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4

Business Administration NVQ level 3 or equivalent experience in an administrative environ

**Experience**:
**Essential**:
Experience of dealing with the Public/Customer service experience

Experience of working with a range of Microsoft Office packages (eg. Word,Excel and Outlook)

Experience of using IT systems

**Disclosure and Barring Service Check**:



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