Call Centre Representative
2 months ago
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries promptly and professionally
- Provide information about products and services, take orders, and process returns
- Utilize scripts to provide accurate information to customers
- Up sell products and services to increase revenue
- Perform data entry tasks accurately and efficiently
- Follow communication scripts when handling different topics
- Identify customer needs, clarify information, research issues, and provide solutions
**Qualifications**:
- Strong phone etiquette and active listening skills
- Ability to communicate effectively with customers
- Proficient in data entry and able to analyze information
Pay: From £23,504.31 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Bootle: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 02/05/2024
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