Stock Replenishment Assistants

2 weeks ago


London, United Kingdom V&A Full time

**Full-Time**

2 x Stock replenishment assistants with full availability across all weekdays, working Full Time (37.5 hours week average)

**ESSENTIAL CRITERIA**
- A proactive, approachable, visitor focused individual; a people person with a background in, or a passion for, delivering outstanding visitor experience in a customer service role.
- Physical capacity to deliver work ethic necessary, with H&S risk assessments met for safety both personally and for colleagues.
- Must be detail oriented, accurate in handling of stock and product lines.
- Outstanding communication and interpersonal skills; an ability to interact positively with people, both staff and visitors alike.
- High level of emotional intelligence.
- Sincerity when dealing with visitors or members of the team and receptive to others’ opinions.
- A reliable, punctual, and trustworthy team player who understands the importance of working as part of a large, dynamic team.
- Ability to operate with minimum supervision and able to adapt to new or changing situations. Must have a strong sense of responsibility and initiative in all tasks undertaken.

Core Skills
- A strong team player, with the ability to work closely with peers to achieve a common goal. A high level of diplomacy, able to act as an ambassador for the museum in a variety of situations.
- Experience of communicating clearly, with the ability to adapt your communication style for different groups.
- Experience in maintaining displays both by replenishment and with visual on brand guidelines

**DESIRABLE CRITERIA**

1. Experience of working in a fast paced, customer facing retail role.

2. Experience of working in a stock orientated role, including deliveries, system checks and date deadlines (best before for food lines e.g).

3. Experience of working in a museum or visitor attraction, with a passion for the role they play in society

**IMPORTANT**
- Please specify, how your experience and skills match the requirements of the role, and the key qualities you will bring to the team.
- Describe a time when you have contributed to improving a team ’s performance? How did you share idea, and what was the outcome ?
- What challenges did you face in a previous role, and how did you overcome those?
- Please give an example of when you prioritised workload, and how you decided on first to last actions, and outcome?
- Give an example of when you have been given constructive feedback by a senior colleague? What was the context, what was the feedback, and how did you respond to that feedback?
- Describe a time when you have been involved in a team going through significant change. What was the change, how did your team approach it, what was your role within it and what was the outcome?
- Can you give us an example of when you have had to deal with an emergency situation within a work environment?

**EXPIRY DATE**:11.59pm 19/02/2023

**ASSESSMENT DAY**:Wednesday 1 March



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