Senior Customer Service

6 months ago


Northampton, United Kingdom Pertemps Network Group Full time

**Senior Customer Service**:

- 065101831**£25,000 - £27,000 Per Annum**
- Full Time**Permanent**

**Northampton, Northamptonshire**

**Construction And Property**

**Job Description**:

- Our Client in Northampton is looking for a** Senior Customer Hire Coordinator** to join their team. They will be responsible for leading a team of Hire Coordinators and ensuring all business with selected Major Account customers is carried out in an efficient and effective manner.
- Monday to Friday
- 7.30am-4.30pm / 8.30am-5.30pm
- Previous experience leading and developing teams within a customer-service environment, preferably in the construction or hire industry.
- Effective communication skills with the ability to engage effectively with stakeholders at all levels.
- Strong attention to detail and problem-solving skills with the ability to identify areas for improvement and provide effective solutions.

**Key Responsibilities**:

- Operate and maintain a spreadsheet recording all plant movements.
- Deal with all telephone enquiries from customers and colleagues, raising the contract on Smart Office quoting a valid order number and correct rate.
- Obtain detailed information from customers requesting plant, off-hiring plant or reporting breakdowns (site address, date and time required, nature of breakdown) and site contact details.
- Source and re-hire external equipment ensuring both best price and quality.
- Liaise with depots to ensure that plant is available.
- Prevent invoice queries arising by ensuring contracts are raised accurately.
- Use Smart Office to locate plant and check correct rates are being used.
- Reporting errors on rates to Major Account Managers.
- Produce weekly reports for customers showing all plant movements.
- Attending occasional meetings with Major Account Managers.
- Take opportunity to secure additional revenue through add on sales and converting off-hires into hires.
- Liaise with Major Account Managers and provide updates and performance reports as required.
- Weekly reports to Major Account Managers and customers.

**Benefits include**:

- Competitive salary and bonus scheme
- Up to 25 days annual leave plus bank holidays
- The option to buy up to 5 days additional leave
- Contributory Pension Scheme
- Life Assurance
- Employee Welfare Fund (Company-funded social events)
- Cycle to Work Scheme
- Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)

You must have right to work in the UK and live locally to Northampton.-
**Pertemps**:
**Ella Denton** 01604 233332
Division 065**Pertemps Northampton**
- Unit 3, Bouverie Court
- The lks
- Northampton
- Northamptonshire
- NN4 7YD
- 01604 232333



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