Customer Service Advisor

2 months ago


Glasgow, United Kingdom Brook Street Full time

Customer Service Advisor

Glasgow

Temporary

£10.94ph

Full Time

Exciting opportunity with our Public Sector client, Brook Street is recruiting a team to support and collaborate with the security vetting team. This role is an admin and telephone-based role, where we are seeking individuals with strong communication skills to join our client's team. You will be the initial point of contact and the voice for UKSV - you will be responsible for assisting our customers and applicants with their vetting queries over a variety of different channels and be our first point of contact for any customer queries.

Core day to day duties
- Supporting with UK Security Vetting team with queries
- Handling any initial customer escalations
- Assessing/analysing enquiries in the form of a written recommendation/decision about how to proceed
- Management of your own work queues for each of the above areas
- Administrative support to resourcing and coordination of training for delivery

Key Skills/Experience
- You will need to be curious and inquisitive, probing for information where appropriate to understand an individual's behaviour and reasoning in certain situations
- Ability to quickly create a safe environment, building good rapport with interviewees to enable confidential and sensitive information to be shared
- Be professional at all times reflecting integrity and honesty with customers and interviewees alike
- Ability to work independently, self-motivated and organised, with a high level of resilience
- Strong communication skills, both verbally and written
- Working Knowledge of Google Workspace/Microsoft Office and strong data processing skills
- Excellent analytical and problem solving skills
- Attention to detail and discretion are essential. Confidentiality is paramount in safeguarding the personal information being processed
- Ability to plan, manage and coordinate resourcing and training schedules.



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