Senior Customer Service Advisor
5 months ago
Dandara Living is recruiting a Senior Customer Service Advisor to help manage the property of our largest apartment complex in the UK. Chapel Wharf is located in the heart of Salford and has 944 stunning apartments.
**About the role**
The successful Senior Customer Service Advisors will join our busy, diverse front of house team and will be someone who excels in customer service, problem solving and property management, to set the standard for how the resident experience is delivered across our Chapel Wharf community.
**What you will do**:
- Book in and conduct apartment viewings; move-in appointments, inventories, mid term/move out inspections, and meter readings
- Deal with, record and monitor all resident and guest enquiries ie maintenance issues, issuing keys/replacements, parking, noise complaints etc
- Book and manage resident amenity spaces - keeping them tidy and presentable
- Collate all legal paperwork before the move-in date eg Right to Rent / KYC Identification
- Deal with incoming and outgoing post/parcels; parking; noise complaints
- Updating site-wide communications/residents’ portal as required
- Assisting on open days and residential events
- Carry security walks as and when required
**What you will have**:
**Desirable**
- Experience in a residential, hospitality or student accommodation environment
**Essential**
- Experiene in property management
- Flexible to suit the needs of the business
- Experience using booking systems
- Customer service, problem-solving, people and Microsoft office packages skills eg Word, Excel, and Outlook
**What we will offer you**:
Dandara is a market-leading developer in the living sector, delivering Build-to-Rent, Single Family Housing and Purpose-Built Student Accommodation. Dandara Living one of the UK’s leading designers, developers, and operators of large-scale Build-to-Rent properties, with a proven record of accomplishment in creating and delivering award-winning, landmark residential developments. With unparalleled market knowledge and technical expertise, our extensive in-house experience encompasses land acquisition, design, development, procurement, site delivery, and property and asset management. Our benefits include the following:
- Competitive salary
- 33 days holiday (inclusive of bank holidays)
- £competitive annual bonus (discretionary)
- Up to 5% pension scheme (salary sacrifice scheme)
- 2x salary life assurance (paid option to increase to x4)
If you are a reliable, driven and highly motivated individual passionate about customer service, this is your role
**Important note**:
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