Residential Services Assistant

4 weeks ago

Durham, United Kingdom Durham University Full time

**Residential Services Assistant (Flexible)**
**(**
**Job Number**:
**23000352**
**)**

Operations Directorate

Grade 2: - £19,863 - £20,134 per annum plus £4000

Open-Ended/Permanent - Full Time

**Contracted Hours per Week***: 35

**Closing Date***: 28-Mar-2023, 5:59:00 PM

**Disclosure and Barring Service Requirement***: Not Applicable.

**The Department and role purpose**
- The Colleges Operations Directorate forms part of the Colleges and Student Experience Division, which is responsible for providing a world class student experience to our diverse student community.

The Colleges Operations Directorate plays an integral role in providing excellent services and facilities to support the personal development of students. The services provided by the Directorate include; catering, housekeeping, reception, security and maintenance, as well as providing systems for the management of health and safety, and food safety.

As well as providing a highly competitive salary and rewards package, a key strategy, embedded within the Directorate is the ongoing development of its People, join us today and have the opportunity to define and grow your career at Durham University.

**Core responsibilities**
- Contribute input within the team to provide a responsive, stakeholder-focused service for stakeholders.
- Respond to straightforward requests for information from stakeholders.
- Contribute to team effort with more straightforward tasks during peak work flows.
- Follow documented service procedures, referring to more experienced colleagues with less straightforward issues.
- Demonstrate some pre-employment familiarity with the techniques, and processes used in the General Services area.
- Learn new skills and techniques on-the-job, working alongside more experienced team members.
- Learn about the hazards and risks within own area of work and report incidents in accordance with recognised procedures and protocols.

**Role responsibilities**- Use a range of equipment, tools, resources and digital devices to complete basic maintenance/minor DIY, portering or security duties, where necessary.
- Assist team members and contractors to set-up, and dismantle specialist equipment, tools and resources, under supervision.-
- Clean and maintain specialist equipment, tools and resources, under supervision.-
- Assist team members to collect, carry and transport equipment and resources.-
- Carry out a range of tasks that require a more than standard level of physical, manual and sensory dexterity, following training, for short periods of time.-
- Wear and use protective equipment and clothing to carry out tasks on a day-to-day basis.-
- Adhere to general health, safety and security procedures for General Services, as identified in risk assessments, method statements, guidelines, etc.-
- Any other reasonable duties.**Specific role requirements**
- Will be required to work evenings and weekends, as business demands.
- The role will require an element of physical manual handling, which can include lifting and transporting tools, equipment and deliveries.
- Colleagues will receive an additional £4000 per year to work flexibly with 48 hours’ notice of a change of shift however they will receive an indicative 4 week rota.

**Recruiting to this post**
- Please note that some criteria will only be considered at interview stage.

**How to apply**
- What you are required to submit
- 1. A CV;
- 2. A covering letter which details your experience, strengths and potential in the requirements set out above;

**Contact details**

**Person specification - skills, knowledge, qualifications and experience required**

**Essential Criteria**
- Good oral and written communication skills.
- Basic IT skills including Microsoft Office.
- Basic numeracy and literacy skills.
- Experience of working under mínimal direct supervision as well as in a team.
- Experience of managing time in order to meet deadlines.
- Ability to follow instructions, written or oral, accurately.
- Evidence of ability to undertake basic DIY tasks.
- Good attention to detail.
- Full Drivers Licence

**Diserable Criteria**
- Evidence of personal development to maintain skills.
- Health and safety compliance knowledge.
- Experience of working in a buildings or estates services area.
- Experience of Portable Appliance Testing (PAT).
- Experience of working in, or with, a higher education institution.

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