Renewals Advisor

3 weeks ago

Crewe, United Kingdom Head Office Full time

**The Opportunity**:
Working in our Renewals department you will be responsible for contacting existing customers who are coming to the end of their finance agreements to discuss the next step in their customer journey. You will schedule dealership appointments for customers who may wish to purchase a new vehicle following the end of their contract agreements.

Part of your role will be completing welcome calls to customers to thank them for purchasing a vehicle from Swansway and ensuring they are satisfied, where you will be able to build rapport and deliver excellent customer service.

You will also be prospecting our database of customers and calling them to build a working relationship to promote additional products and services. You will be an extension of our 21 dealerships and play a fundamental part in building strong working relationships within the group.

**More about the role**:

- Scheduling appointments for customers to attend our dealerships
- Logging and recording of call notes
- Prospecting our database of customers
- Making proactive calls to our customers
- Updating of customer contact information
- Completing of regular updates
- Following Data Protection

**More about you**:

- Previous customer service experience
- Contact Centre experience - preferably outbound dialling
- Strong objection handling skills
- Confident telephone manner
- Ability to quickly build rapport with both customers and colleagues

**A bit more about the family**:
Founded in 2003 by Michael Smyth and his three sons, David, Peter and John, Swansway has grown from five motor dealerships in Cheshire and the West Midlands to the 20 dealerships we have today. From Birmingham in the South to Carlisle in the North we partner with eleven brands including; Audi, Volkswagen, Land Rover, Honda and many more.

We’re expanding our own-brand, Motor Match our used sites, and we don’t stop at dealerships; we operate four Volkswagen Group Trade Part Centres, an Accident Repair Centre, a Group Fleet Sales Centre and an eBay shop re-cycling obsolete parts. All this is supported by our Head Office in Crewe.

But, it’s not what we do that makes us the company we are, it’s how we do it; it’s our family heritage that sets us apart, with the Smyth family playing a hands-on role in the day-to-day running of the business; we genuinely care about our customers and our Swansway family and that makes us a great place to work. We live by our caring, honest and proud values which is why our long service boards are brimming with names who’ve been with us five, ten and fifteen years

**Benefits of working for Swansway Group**:

- Holidays that increase with length of service
- Your Birthday off
- Company Pension Scheme
- Death in Service Benefit
- Long service recognition
- Annual flu jab
- Discounts on products and services that extend to your family and friends
- Cycle to work scheme
- Employee recruitment referral payments
- Employee assistance programme and counselling service
- Occupational health services
- Flexible working patterns
- Car Benefit Scheme for employee or family

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