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Customer Service Advisor

4 months ago

Crewe, United Kingdom Likewize Full time

We have an exciting opportunity available for an experienced Customer Service Advisor to join the team at our vibrant offices here in Crewe. We are looking for somebody who is competent in dealing with complex customer queries, while having exposure and experience in conflict resolution, IT usage and the ability to transfer information onto customer accounts.

**Who are Likewize?**

We are a tech protection and support company.

Trusted by the world’s best brands, banks, carriers and retailers, we resolve all of our customer’s tech problems painlessly and with the highest levels of care.

We support the entire lifetime of the device, from supply, on-boarding, to insurance, premium tech support, repairs or replacements, trade-ins and renewals.

**About the role**:
Within this role you will be representing some of the biggest global brands and providing an incredibly high level of Customer Service over the phone. We are looking for experience within a fast paced office environment for this particular role, as well as looking for somebody who can remain motivated, persevere in their duties and deal with customer discussions that sometimes surround discrepancies.

Your day to day responsibilities will include but are not limited to;
- Show empathy and understanding to our customers over the phone.
- Use knowledge based systems and other tools to deliver information or solutions to customers.
- Escalate issues through to supporting internal teams.
- Use courtesy tact and discretion in all communications with customers in order to provide first call resolution.
- Supporting other areas of the business when and where required.
- Keeping up to date with any product or process changes
- Respecting the value of information by following Likewize's data protection / information security policies and procedures
- Manage complex discussions and navigate towards providing solution
- Transference of information extracted from calls with care and attention
- Represent the company by aiming to provide professional assistance to all of our customers

**What experience / skills are we looking for?**
- Experience in providing excellent Customer Service
- Experience in conflict resolution
- Ability to listen and record information accurately
- Strong communication skills
- PC Literate
- Empathy and understanding towards customers
- Professionalism - Exhibits a strong work ethic
- Hunger for personal development
- Keen eye for detail
- Ability and willingness to support other areas of the business when and where required
- +1 year experience in a similar working environment (Customer Service)

**What is on offer?**

Here at Likewize we offer a competitive salary along with an array of perks and benefits to our employees.

See below a selection of the perks & Benefits that you would receive as a Likewize employee.
- Progression & ongoing development in a global business
- Health Cash Plan, covering Dental, Optical, Prescriptions, Health & Wellbeing, Maternity Antenatal appointments & adoption
- Access to a GP at any time with prescriptions delivered to your home or work
- Enhanced Maternity, Paternity & Adoption
- My Perks that have hundreds of offers available with exclusive discounts and cashback on purchases
- A fully paid employee assistance programme
- A great team environment
- A brand new purpose-built call centre office facility
- Free access to the company gym
- Free onsite car parking
- The opportunity to earn an additional yearly bonus of 5% of your annual salary
- Social events as well as Christmas parties
- Employee referral program
- A great central location with access to public transport

We look forward to welcoming successful applicants to the Likewize family.
- **Ensure Fairness & Embrace Differences**_
- We believe in fairness - so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone._
- We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated - and are essential to our success._

**Job Types**: Full-time, Permanent

**Salary**: £22,000.16 per year

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Life insurance
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Yearly bonus

Reference ID: CSA88993
Expected start date: 13/03/2023