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First Line Officer

4 months ago

London, United Kingdom Local Space Full time

We are Local Space, a 2,800-home registered provider of social housing operating in East London & Essex. We are a G1 V2 rated RP (Registered Provider). We are Investors in People accredited and are the only housing association to hold the sector’s highest credit rating, AA-.

Originally formed by the London Borough of Newham as an innovative and independent vehicle for the acquisition and refurbishment of temporary accommodation. We work in 8 London boroughs and across a variety of districts in Essex. We continue to buy and refurbish properties and added 300 homes to our stock last year. We also offer intermediate rented homes for local key workers.

We know that one of the best ways we can achieve greater quality of life for customers is to provide them with a home they can be proud of and deliver cutting-edge services that are a pleasure to use. That’s why we’ve tripled the size of our component replacement and planned works programmes and are making a major investment in the development of our repairs and online services over the next 4 years.

**Position**:
**Position**:First Line Officer

**Salary**:£31,122 per annum plus benefits

**Requirements**:
Provide first line IT support to ensure the effective infrastructure to assist in the professional running of Local Space. The post holder will act as first point of contact for all Business As Usual I.T. support queries.

Working to support the IT Team providing ad-hoc project support to the Systems Administrators and Senior Support Analyst and Service Improvement Lead.

Working with a variety of users at all levels of the business to resolve or escalate their technical issues in a prompt and professional manner.

Providing front line support, liaising with other departments as needed, raising orders, supporting with general enquiries, and providing cover as required.

**Other information**:
We operate hybrid working - our staff work both remotely and from our office in the heart of east London, a short walk from Stratford station, Westfield Shopping Centre and the Olympic Park.

Our benefits include a generous annual leave allowance, healthcare cashback plan, life assurance, support for professional qualifications, and much more.

We are committed to developing a culture of healthy work/life balance, job satisfaction and high performance where staff are motivated to deliver excellent services to our customers.

**Closing date: Thursday 22nd February 2024 at 23:59