First Line Support Specialist
3 days ago
Cognizant is seeking a highly skilled First Line Support Engineer to join our Infrastructure services practice. As a First Line Support Engineer, you will be responsible for providing exceptional customer service and technical support to our clients and internal stakeholders.
Key Responsibilities:- Provide first-line technical support to customers via phone, email, and chat
- Troubleshoot and resolve IT-related issues for our core systems
- Log and manage incidents and requests within our service management system
- Communicate with customers to provide updates on outstanding tickets
- Take ownership of problems and follow up on their status
- Meet or exceed defined quality and performance targets for the IT Service Desk
- Experience with supporting document management systems such as iManage
- Experience with supporting remote working (Azure Virtual desktop & Global Protect)
- Experience with supporting Outlook extensively and other Microsoft apps such as Microsoft Teams
- Experience with using ServiceNow
- Customer service / IT Service Desk experience
- Excellent communication skills
- Ability to maintain composure in a pressurized, fast-paced environment
Cognizant is an equal opportunities employer, and we welcome all applications regardless of race, color, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions, or trade union membership.
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