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Call Centre Assistant

4 months ago

Stroud, United Kingdom Specsavers Full time

**Call Centre Assistant**

**Store: Specsavers Stroud**

**Hours: Full time - 37.5 hours / open to part time - 2 full days minimum (weekend working is essential)**

**Salary: Starting salary of £10.62 per hour, rising to £11.64 in April 2024**

**Benefits: Shopping Centre discounts, Specsavers perks programme, staff, friends and family discounts in store, additional birthday day off, company sick pay depending on length of service, enhanced maternity & paternity pay**

**Previous call centre experience is preferred but not essential**

**_ Full training provided - with great career progression opportunites_**

At Specsavers, our Receptionists / Call Centre / Customer Service Advisors are essential in shaping the beginning of our Customer’s journey.

We’re looking for someone with experience in customer service with strong communication skills, who is good with people, has an organised approach & a willingness to help - a friendly and professional approach is essential.

Joining our team, you’ll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.
- Answering all telephone calls in a prompt, clear and friendly manner
- Transferring calls efficiently
- Responding to customer enquiries
- Ensuring customer details are captured accurately when booking appointments
- Dispensing over the phone
- Triaging patients with eye & health concerns

Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.

If you are interested please click **Apply** as this vacancy will close once we have filled all available places.