Front of House

2 months ago


London, United Kingdom Loft Studios LTD Full time

Loft Studios is a photographic and film studio complex in west London, providing 6 fully serviced dry-hire studio spaces, in-house production, equipment hire and catering, facilitating photographic and film shoots.

We are seeking a highly organised and motivated individual to work on our front desk, assisting our studio management and production team.

Primary responsibilities will be to meet and great our clients, answer phone calls, help coordinate studio assistants, assist production and studio management with admin tasks, and liaise with the pro kitchen and rental departments.

Shifts - 5 days per week, 40 hours, plus overtime when required. 25 days holiday, plus 8 public holidays.

Daily tasks:

- Meet and greet clients on the front desk and sign them in on arrival
- Help coordinate client parking
- Direct clients to the correct studio
- Answer phone calls and direct calls to the correct department
- Receive couriers and deliveries
- Sign in and out client’s packages and keep a written record
- Communicate client’s requests to the studio assistants and floor team using a radio
- Assist the production office with general admin tasks
- Ensure all production sheets are completed and returned to producers
- Ensure catering is on time and labelled correctly
- Liaise with the kitchen and give them the studio order sheets
- Assist the studio floor and ops manager with daily tasks
- Place orders for studios, minibar and office supplies using a PO software
- File supplier invoices once orders have been received
- Help organise the studio storage room
- Keep the front desk and reception clean and tidy
- Update the studio production board
- Social Media research and updates
- Assist management and office staff with admin duties
- Fire warden and fire panel training will be given

**Skills**:

- Ability to remain calm in busy, fast paced work environment
- Excellent communication and client facing skills
- Highly motivated, confident and able to work independently.
- Ability to follow instructions clearly as well as delegate to others
- Advanced Microsoft Office and I.T skills

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Cycle to work scheme
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (preferred)
- Customer service: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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