Customer Service

3 weeks ago


Remote, United Kingdom Enterprise Rent-A-Car Full time

**Overview**:
We’re a global business that covers 90 countries and boasts a fleet of more than 1.7 million vehicles. For our 100,000 colleagues, this means going the extra mile to keep everything running smoothly every day. Something you might not know is that we’re a family-run business, meaning people are at the heart of how we think and what we do. As a part of that people-focused approach, we’re also doing more for diversity, which is why we’re proud to say that we’ve been awarded Top Employer for Women 16 years in a row

We have an exciting opportunity for a
**Repair Operations Representative/Senior Representative **to work within in the newly created Repair Operations Team as part of ARMS® Business Services (ABS).

The VR Team deliver World Class vehicle repair solutions for the Enterprise fleet and our Customers that ensure vehicles are repaired and maintained with the right safety, speed and spend whilst exceeding customer service expectations by having an unwavering commitment to our employees, a focus on operational excellence and by leveraging our global innovation and expertise.

**Responsibilities**:

- Daily management of booking in and mobile estimate dates to reduce third party intervention and drive down leakage.
- Ownership of our RTA recovery partner processes and management of all vehicles in storage to minimise days in storage
- Being a key point of contact for the non-network repairer process to ensure maximum conversion into our approved network.
- Form close links with the in-house teams to ensure our key repair customers are receiving everything they need from our repair process
- Be a centralised point of contact for Enterprise teams into our repair operations and supply chain
- Supplying documents to internal departments and our customers were required
- Producing MI to our repair customers
- Overseeing all repair supply chain complaints

**Qualifications**:
We are looking for a talented individual to join our Vehicle Repair Team, if you are enthusiastic about great customer service and are looking for an exciting new opportunity within administration, or a pro with previous experience in the vehicle repair industry looking to further your career then look no further
- Strong ability to multi-task and prioritise within a fast-changing environment.
- Team player but still be able to work autonomously and who is able to work closely with various stakeholders both inside out outside of Enterprise.
- Strong IT skills especially with Excel to enable accurate reporting is produced
- Strong verbal and written communication skills.
- Self-motivated and possessing a positive attitude.
- Excellent customer service attitude and skills
- The ability to problem solve and provide realistic solutions
- Personify the Founding Values of Enterprise Rent-A-Car

**Key (minimum) requirements - Personal**
- Must be able to provide a suitable home-office environment which is free from noise and any distractions.
- Must have a suitable alternative location from which to work in the event of an outage

**Key (minimum) requirements - Technical**
- A Windows Desktop / Laptop PC
- 2 GHz processor
- 80 GB Hard Drive with 12 GB free space
- Windows 10 or above
- Internet Explorer 11.0 Internet Browser or higher
- Current Anti-Virus / Spyware protection software must be installed at all times
- Internet access provided by a cable or DSL provider
- Router must be VOIP compatible
- ** Minimum upload speed of 2000 kbps (2.0 mbps) and Minimum download speed of 4000 kbps (4.0 mbps)**

PLEASE BE ADVISED THAT THIS WORK-FROM-HOME OPPORTUNITY REQUIRES SUCCESSFUL APPLICANTS TO UTILISE THEIR OWN HARDWARE / SOFTWARE AND ADHERENCE TO THE ABOVE CRITERIA IS ESSENTIAL

**Additional Information**

Please do let us know about any accommodations you may need to participate in the recruitment process.
- ** Hours**: Monday to Friday 8am to 5pm
- ** Salary**: £20,000 per annum

LI-Remote



  • Remote, United Kingdom First Customer Contact Ltd Full time

    **Who Are We?** First Rail is one of the UK's most experienced rail operators, carrying more than 345m passengers across four franchises (Great Western Railway, South Western Railway, Trans Pennine Express and Avanti West Coast) and our open access operator (Hull Trains & Lumo). We operate all types of passenger railways - intercity, commuter, regional and...

  • Customer Service

    2 weeks ago


    Remote, United Kingdom Dr Frances Prenna Jones Full time

    Dr Frances Prenna Jones is looking for a fantastic customer service professional who is passionate about the Beauty and Aesthetics industry. Dr Frances Prenna Jones is a Private Medical Aesthetics, Skincare and Wellness Clinic - **About the job**:_ - You will be pivotal to the customer/patient journey. - You will ensure the patient has a smooth and pleasant...


  • Remote, United Kingdom BCP Council Full time

    Job Introduction **The Role** We are looking for a Customer Service Advisor to join our friendly team helping customers with enquiries and service requests about Council Services. The role is working within our contact centre team answering enquiries from customer on the telephone. We provide access to a wide range of Council services and this role is the...


  • Remote, United Kingdom Tempting Recruitment Full time

    **Head of Customer Services** **- West London - Great Career Opportunity** - **Are you a dynamic and results-oriented individual looking to positively impact Customer Services within the council's housing service?**: - **Do you want to be part of a dynamic local authority with a fantastic working environment?** **If so, we have a great opportunity for...


  • Remote, United Kingdom CitySprint Full time

    **Customer Service Advisor | Bristol | Permanent** **Salary: £21,541** **Days: 5 days out of 7 including bank holidays, Mon-Sun** **Hours: 40 hours per week, 9 hour shifts (with one hour lunch break), between 7am - 7pm** **Benefits**: - Competitive holiday allowance - Day off for your Birthday - Death in Service - Enhanced Maternity and Paternity -...


  • Remote, United Kingdom minicabit Full time

    **Job Title**: Customer Service Advisor **Reporting to**: Head of Operations **Who we are** minicabit is the UK's largest and most visited cab comparison website, enabling customers and businesses to compare and book great quotes from over 800 licensed Cab Operators in over 550 UK towns & cities, on web and mobile. Book single and return trips up to 12...


  • Remote, United Kingdom Micheldever Tyre Services Full time

    **Operations Support Coordinator** Micheldever Tyre Services is looking for a dynamic and customer focused coordinator to provide customer service administrative and analytical support to support the entire Fleet Services team. As an Operations Support Coordinator you will be responsible for ensuring the optimal efficiency of all Fleet Service operations...


  • Remote, United Kingdom Give A Grad A Go Full time

    A great starting salary of £28,000 - Pension scheme with an employer contribution of up to 5% - 25 days leave (with option to purchase additional leave) **Company profile - Healthtech Firm** You will be joining an award-winning HealthTech business that is dedicated to helping the NHS become more efficient and saving taxpayers money. They help the health &...


  • Remote, United Kingdom Vodafone Full time

    **Location**: Homebased **Salary**: Excellent basic salary plus bonus and Vodafone benefits **Hours**: 37.5 hours Monday - Saturday 8am to 8pm At Vodafone UK our homebased working means you’ll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative, and simply connect. Our “Office in a...


  • Remote, United Kingdom Top Run LTD Full time

    Essential Duties and Responsibilities: - Develop an understanding of customers' needs and take actions to ensure that such needs are met. - Ensure the team follows customer service processes; from order entry to the delivery of goods - Monitor the team for the achievement of the best results as per the KPI - Determine best solutions for the issues, if any,...


  • Remote, United Kingdom Zzoomm Plc Full time

    At Zzoomm we have four simple values: Responsive, Open, Agile, Reliable. We call these the ROAR values. As these are extremely important to our culture and success, we believe all our employees should live by these values and demonstrate them daily. As a key member of the Zzoomm team, you will enjoy working in a team that is continually evolving, working at...


  • Remote, United Kingdom Certas Energy UK Limited Full time

    We are looking for a Home-Based Customer Service Advisor based in the Yorkshire area to join our team working 37.5 hours per week. Although this role is Home-Based you will be required to attend our Castleford Office for a period of time for your initial training. **As a Customer Service Advisor for Certas Energy you’ll have access to**: - Competitive...


  • Remote, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...


  • Remote, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...


  • Remote, United Kingdom Jomo People Ltd Full time

    We’re looking for experienced contact centre customer service advisors, who are open to working on a fully remote basis from home ,for this brand-new opportunity. You will join an established insurance business as a home working customer service advisor, and be part of a super fun, supportive and engaged team of advisors who just love what they do. The...


  • Remote, United Kingdom minicabit Full time

    **About us** To drive the fast-paced growth of our online marketplace as we transition to Electric Vehicles, we are looking for a **UK-based, innately driven** Head of Customer Service, to lead an existing remote, offshore 24/7 team of Agents. Your primary focus will be on providing outstanding support to our customers and (for live bookings) Cab Operators,...


  • Remote, United Kingdom NCO Europe Full time

    **Role Overview** **About us** NCO Europe is a leading Financial and Customer Care outsourcing partner. We have trained multi-lingual employees using cutting-edge technologies to ensure our customers receive the best possible outcome. We offer our clients bespoke outsourcing services tailored to their specific geographical, regulatory and customer service...

  • Customer Service Agent

    2 months ago


    Remote, United Kingdom White Lotus Limited Full time

    Hugely exciting opportunity in a rapidly expanding company. If you arevery keen, call us direct today and jump the queue. White Lotus Ltd provides high-quality equipment, products, training courses, insurance cover & finance to the beauty & cosmetic sectors. Due to expansion and market domination, we seek a highly motivated individual to join our team with...


  • Remote, United Kingdom Mystery Away Days Full time

    **About Mystery Away Days**: Mystery Away Days is an innovative travel service that delights football fans by sending them on surprise trips to different cities across Europe to enjoy a random football game. We're passionate about creating unforgettable experiences and ensuring every detail is perfectly planned for an exhilarating adventure. **The...


  • Remote, United Kingdom UK Call Centre Limited Full time

    **Job Title**: Remote Call Centre Executive (Weekends Only) **Location**: Remote (Work from Home) **Company**: UKCC **Job Type**: Part-Time (Weekends Only) 4-20 hrs per week. **Schedule**:Weekends only Day shift Night shift Evening shift Overtime We are seeking a motivated and experienced call centre representative to work remotely on weekends only. In...