Accounts Receivable Team Leader

3 weeks ago


Manchester, United Kingdom Premier Foods Full time

Company description:
Premier Foods is one of Britain’s biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country. Many of our brands have been part of UK life for more than a century and you’ll find them in 94%of British households.
At Premier foods we believe in inclusion, authenticity and individuality. We aim to ensure all existing and potential colleagues are given equitable opportunities and are respected, valued and encouraged to bring their true authentic selves to work no matterwho they are, what they look like, who they love or what they believe in. Our culture is one where everyone is welcome.

Job description:
**Accounts Receivable Team Leader**

**Full time, permanent**

**Based in Manchester**

**Role purpose**:
Manage daily activities of the Credit Control team, support the Credit Manager and Head Of in carrying out KPI performance reviews, risk reviews, reporting, motivating, coaching and developing the team. Responsible for providing a professional end-to-endservice to both internal and external customers and promoting best practice.

**What you'll be doing**:

- Review customer accounts / release customer orders following the correct escalation process
- Organise and attend all allocated external customer visits
- Organise and chair monthly ledger reviews
- Manage and coach the team to achieve targets and promote a happy, productive team environment
- Identify root cause and corrective action where delivery falls below expected standards
- Ensure audit controls are in place across the team and processes are regularly reviewed for compliance
- Active involvement in internal and external audit
- Pro-actively identify improvements for systems, processes and ways of working via Sparks and Exceptions Management processes to ensure efficient business operations
- Benchmark performance through KPI’s to ensure continual improvement is evident
- Project involvement as Subject Matter Expert alongside Associates
- Key point of escalation for Associates
- Stakeholder management focus to build relationships and improve ways of working across PBS and the wider business
- Establish strong customer service ethic within the team, and string customer communication skills
- Manage and identify development requirements for the team through objective setting, PDR management, 1-to-1’s, fortnightly ledger reviews, identifying training requirements and opportunities
- Any other reasonable adhoc duties required from time to time, deputise for Credit Manager

**What we need from you**:

- Minimum of 3 years working in a credit control / query resolution environment
- Previous experience of team management
- Excellent people and interpersonal skills
- Confident communicator - Written and verbal, with ability to present KPI’s and other information
- Good organisational and time management skills, with the ability to multitask and prioritise
- Performance driven and keen to exceed expectations
- Proven Customer service experience
- Problem Solver (error detection, correction and root cause analysis)
- Intermediate excel skills (Pivot tables/V Look-ups) are desirable
- CICM certification is preferred but not essential

**What we offer you in return**:

- Competitive salary
- Up to 7.5% pension
- Life assurance
- Wide range of online and in-house training
- Access to an employee discount scheme, with access to hundreds of nationwide retailers



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