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Customer Service Advisor
1 week ago
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is an excellent opportunity to join a dynamic and growing company.
**Responsibilities**:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide accurate information about products, services, and promotions
- Assist customers with placing orders, processing returns, and resolving any order-related issues
- Upsell products or services to increase sales revenue
- Conduct data entry and maintain customer records in our database
- Analyze customer feedback and provide suggestions for improvement
- Communicate effectively in both English and Spanish to assist bilingual customers
- Handle customer complaints or concerns with empathy and find appropriate solutions
**Skills**:
- Excellent phone etiquette with the ability to actively listen and communicate effectively
- Strong verbal and written communication skills in both English and Spanish
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficient in data entry with a high level of accuracy
- Strong problem-solving skills to analyze customer inquiries or issues
- Bilingual proficiency (English/Spanish) is highly preferred
GPS Monitoring
Customs paperwork
CMR entries
Driver plannings
Ferry Crossings
Client Updates / support
**Job Types**: Full-time, Permanent
Pay: £9.03-£11.79 per hour
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- customer service: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Expected start date: 01/06/2024
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