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Customer Support Co-ordinator

4 months ago

Hitchin, United Kingdom The Black Cat Talent Co. Full time

**Customer Support Co-Ordinator**

**Office based role in Hitchin**

**Salary - £25,000 per annum**

**Permanent, Full time position**

**Working hours - Monday to Friday: 8.30am-5pm with an hour for lunch**

A successful Entrance Systems company are looking for a motivated, friendly individual to join their growing, closely knit Customer Service team.

Your duties:

- Processing orders of door hardware, ironmongery & automatic door operators for our customers, on the SAP system
- Being the first point of contact for any product-related queries from our approved distributors, and supporting enquiries from start to finish
- Processing customer returns, logging onto system, and ensuring credits are issued accordingly
- Investigating customer invoice queries, including late deliveries, missing parts, and incorrect orders
- Creating and maintaining customer master data in the Salesforce CRM system
- Work to KPI targets on a monthly basis
- Building great relationships with the team, sharing knowledge and tips to help create a collaborative team environment
- Previous experience of carrying out tasks such as processing orders and returns
- Be able to evidence examples of taking ownership of customer queries and ensuring all queries are followed up and dealt with in a timely manner
- Experience of dealing with high volume inbound calls
- Excellent communication skills to be able to answer queries, but also explain product functionality and suitability to customers (Product training will be provided)
- Experience of delivering excellent customer service both written and verbally
- A knowledge of SAP would be a distinct advantage or a similar CRM system
- Technical mindset with a great attention to detail

Benefit package:

- Hybrid Working Pattern - the opportunity to work up to 2 days per week remotely is offered after your training period is completed
- 25 Days Annual Leave + Bank Holidays
- SMART Pension Scheme (Enhanced Company Contributions)
- Life Insurance
- Healthcare Support, including an Employee Support and Assistance Programme
- Employee Discount Platform
- Internal Recognition & Reward Schemes

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Hitchin, Hertfordshire: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Application question(s):

- Do you have any experience using SAP or a similar system?
- When would you be available for a call to discuss the position?

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location