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Team Member

2 months ago

Hitchin, Hertfordshire, United Kingdom Wells & Co Full time

About Us

Wells & Co is a dynamic and growing hospitality company that prides itself on delivering exceptional customer experiences in a welcoming and vibrant atmosphere.

Our Culture

We value our team members and strive to create a supportive and inclusive work environment that fosters growth and development. Our team is passionate about providing outstanding service and ensuring that every guest feels valued and cared for.

Your Role

We are seeking a talented and motivated Front of House staff member to join our team at the Radcliffe Arms in Hitchin. As a key member of our service team, you will be responsible for delivering an exceptional customer experience and ensuring that every guest has a memorable visit.

Key Responsibilities

  • Customer Service
    • Take responsibility for the customer journey, ensuring their experience is second to none
    • Take accurate orders and work closely with kitchen staff
    • Ensure payments and receipts are correct
    • Confidently recommend menu and drinks offerings
    • Observe service and standards, reporting any incidents or issues
  • Teamwork
    • Be a supportive and proactive team member
    • Work collaboratively with colleagues to achieve excellent service standards
  • Personal Qualities
    • Previous experience working front of house in a hospitality or customer-facing environment
    • Enthusiasm and passion for food and beer
    • Ability to deliver excellent customer service and great teamwork in a fast-paced and pressurized environment
    • Result-driven and ambitious individual keen to develop your career and grow with us

What We Offer

  • Competitive hourly rate + tips
  • 28 days holiday
  • Company Pension scheme
  • Retail and beer discounts
  • Fun culture surrounded by a supportive team
  • Free food when on shift
  • 30% dining discount at all managed houses
  • Employee Assistance programme
  • Benefits portal
  • Refer a friend bonus
  • Career development programme
  • Great working environment and great prospects