Team Member
4 weeks ago
We are seeking a talented and motivated Front of House staff member to join our team at the Radcliffe Arms in Hitchin. As a key member of our team, you will be responsible for delivering an exceptional customer experience and contributing to the success of our business.
Key Responsibilities- Take ownership of the customer journey, ensuring a seamless and enjoyable experience for all guests
- Accurately take orders and work closely with kitchen staff to deliver high-quality food and beverages
- Ensure accurate payments and receipts, maintaining a high level of attention to detail
- Confidently recommend menu and drinks offerings, showcasing your knowledge and passion for food and beer
- Monitor service standards and report any incidents or issues, contributing to a positive and supportive team environment
- Previous experience working front of house in a hospitality or customer-facing environment
- Enthusiasm and passion for food and beer, with a desire to deliver exceptional customer service
- Ability to work effectively in a fast-paced and pressurized environment, prioritizing tasks and managing multiple responsibilities
- Ambitious and result-driven individual, eager to develop your career and grow with our company
- Competitive hourly rate + tips
- 28 days holiday
- Company Pension scheme
- Retail and beer discounts
- Fun culture surrounded by a supportive team
- Free food when on shift
- 30% dining discount at all managed houses
- Employee Assistance programme
- Benefits portal
- Refer a friend bonus
- Career development programme
We are committed to providing a positive and inclusive work environment, where all team members feel valued and supported. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we would love to hear from you.
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