UX Researcher

3 weeks ago

London, United Kingdom HSBC Full time

-Job description

The Opportunity:
We are building a new strategic digital business backed by a Global Bank, with the ambition to become the next-generation global fintech solution, supporting the needs of internationally minded customers around the world. With a global footprint, they serve more than 50 million customers worldwide with a complete range of banking and wealth management services, enabling customers to manage their finances and protect and build their financial futures.

We are looking for ambitious and motivated individuals who are keen to embrace growth and tackle the impending challenges in this fast evolving industry. You should be passionate about approaching things differently, while operating like a fintech within a bank. We are not looking for superpowers - we are looking for knowledge, enthusiasm and the right attitude to deliver our global initiative in a lean way.

Purpose:
We’re looking for a User Researcher to conduct research across several aspects of a new and exciting fintech product. The impact and remit of the role is huge, with lots of opportunity for future growth. You will be a critical part of our growth and will focus on cross-functional partnership to design generative and evaluative research that supports our product & business strategy in order to drive successful outcomes.

What you will be doing:

- Take ownership of the full research cycle - from establishing research questions and scheduling the participants to material creation. From data analysis and report creation to presenting insights back to the team and key stakeholders.
- Take an integral part in researching the user’s needs, conduct surveys, interviews, user testing, internal & external workshops and more.
- Collaborate and work closely with the design team, developers, product leads and others cross functional teams.
- Writing and refining user stories, journey maps and other documentation.
- Review analytics to enhance customer experience, improve conversion and increase retention.
- Clearly articulate a POV around UX topics, industry trends and business objectives.
Requirements

What you’ll need:

- Proven experience with clear mixed-methods capabilities of conducting user research, either as a researcher or a designer.
- Good knowledge of qualitative and quantitative research methods.
- Ability to find rich patterns and insights from qualitative and quantitative data.
- Confidence in presenting user research and promoting UX principles and championing the voice of the customer.
- Ability to manage projects, meet deadlines and thrive in a fast-paced and dynamic environment.
- A passion for finding customer problems to solve, through user-centric design.
- Capable of deriving meaningful insight from data and various research sources.
- Review analytics and various monitoring tools to inform how we can enhance the customer experience, improve conversion, increase retention and make usability improvements.
- A growth mindset and a willingness to own problems, an enthusiasm for building products, and a desire to make things better.
- Can comprehend complex systems, predict edge cases and provide relevant solutions.
- Excellent communication and collaboration skills across all levels with an ability to champion design thinking and influence key stakeholders.

Locations: Hybrid working. Office location can be London or Leeds.

  • UX researcher

    4 weeks ago

    London, United Kingdom Dabster Full time

    We are looking for an experienced UX researcher to join our client's product team. You will reveal what our client's users need by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating both qualitative and...

  • UX Researcher

    4 days ago

    London, United Kingdom Experis Full time

    Job title: UX Researcher Location: London (Hybrid) Contract: There will be 3 phases of testing over the course of 2024, the first being conducted beginning of June, second end of August, and another at the end of October. Each phase will be approximately 3 weeks full time Responsibilities Guerrilla Testing Programme Conduct a series of guerrilla testing...

  • UX researcher

    1 week ago

    London, United Kingdom Dabster Group Full time

    We are looking for an experienced UX researcher to join our client's product team. You will reveal what our client's users need by conducting research, working with cross-functional teams, and performing usability studies. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating both qualitative and...

  • Head of UX and Research

    4 weeks ago

    London, United Kingdom Staysure Group Full time

    **Location**: Hybrid/London **Salary: £120,000** **Hours**: 37.5 Role purpose: The Head of UX & Research is responsible for ensuring that the user experience across all digital platforms is exceptional. They are the guardian of the Staysure group customer journey and will create complimentary yet distinct design systems across all of the group’s major...

  • Senior UX Researcher

    6 days ago

    London, United Kingdom SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...

  • UX Researcher

    4 weeks ago

    London, United Kingdom Canvas Reply Full time

    **Location:  ** Hybrid from our offices in **London, Manchester or Chester**. UK remote considered. An opportunity to directly contribute to some of the world’s biggest brands, by bringing your expertise in UX/UI to help a growing team. Whether you're a Senior UX Designer on the lookout for the next challenge, or a Midweight that is looking to take on...

  • UX Researcher

    1 week ago

    London, United Kingdom XYZ Reality Full time

    XYZ Reality is a construction tech start-up based in London and we are currently looking for a talented, passionate full-time UX researcher.- We are on a path to revolutionising the construction industry, and we are developing an exciting Engineering-grade platform, capable of positioning hyperscale models to millimetre accuracy.- As a UX researcher,...

  • UX Researcher

    4 weeks ago

    London, United Kingdom The Economist Group LTD Full time

    Introduction: The Economist is the leading source of analysis on international business and world affairs. We deliver world-class, thought provoking content through a range of formats, from web and app, to newspapers and magazines, conferences, film and audio. What ties us together is the objectivity of our opinion, the originality of our insight and our...

  • UX Researcher

    4 weeks ago

    London, United Kingdom Clearstate Pte. Ltd Full time

    **Introduction**: - The Economist is the leading source of analysis on international business and world affairs. We deliver world-class, thought provoking content through a range of formats, from web and app, to newspapers and magazines, conferences, film and audio. What ties us together is the objectivity of our opinion, the originality of our insight and...

  • UX Researcher

    3 days ago

    London, United Kingdom Undisclosed Company Full time

    Job title: UX ResearcherLocation: London (Hybrid)Contract: There will be 3 phases of testing over the course of 2024, the first being conducted beginning of June, second end of August, and another at the end of October. Each phase will be approximately 3 weeks full time ResponsibilitiesGuerrilla Testing ProgrammeConduct a series of guerrilla testing phases...

  • UX Researcher

    4 days ago

    London, United Kingdom Toyota Connected Europe Full time

    **We are looking for User Experience (UX) or Design Research to join our team to help run hands-on design research and to support running research within an Agile delivery program for our car companion app within the Connected Technology team at Toyota.This role demands a balance between running research and developing a research process to many designers...

  • Senior UX Researcher

    4 weeks ago

    London, United Kingdom Aspire Full time

    **Brand new Senior UX Researcher role with one of the largest and best-known market research brands.** **Senior UX Researcher** **£35,000 - £45,000** **London** **The company** As a Senior UX Researcher, you will join a team of researchers, design thinkers, and pioneers constantly thinking about the human experience. Working with some of the most...

  • Senior UX Researcher

    5 hours ago

    London, United Kingdom Locai Full time

    Locai is an AI-first company that … is looking for a talented ux researcher to join the product design team. Qualified candidates will be natural problem solvers, highly skilled in a range of research methods, with demonstrable experience turning research findings into actionable recommendations that drive user-centered design and product outcomes. You...

  • Lead UX Researcher

    1 week ago

    London, United Kingdom Advanced Resource Managers Limited Full time

    Lead UX Researcher I am looking for a Lead UX Researcher to join a growing product and user experience team with one of the largest directory companies in the UK. You'll work for a fast-moving digital marketplace organisation and help to provide actionable and meaningful data-driveninsights that will help to improve product definition and drive our client's...

  • Senior UX Researcher

    3 weeks ago

    London, United Kingdom Flo Health Full time

    As the senior UX Researcher at Flo, you will be playing a critical role in discovering user needs for an entirely new audience in new big projects, testing fully functional MVP versions with real users, and checking product hypotheses in the pre-launch stages. Your Experience Must have: 5+ years of hands-on UX research experience in a fast-paced product...

  • Senior UX Researcher

    8 hours ago

    London, United Kingdom Locai Full time

    Locai is an AI-first company that …is looking for a talented ux researcher to join the product design team. Qualified candidates will be natural problem solvers, highly skilled in a range of research methods, with demonstrable experience turning research findings into actionable recommendations that drive user-centered design and product outcomes.You will...

  • Senior UX Researcher

    2 hours ago

    London Area, United Kingdom Locai Full time

    Locai is an AI-first company that … is looking for a talented ux researcher to join the product design team. Qualified candidates will be natural problem solvers, highly skilled in a range of research methods, with demonstrable experience turning research findings into actionable recommendations that drive user-centered design and product outcomes. You...

  • Lead UX Researcher

    1 week ago

    London, United Kingdom Arc IT Recruitment Full time

    **Lead UX Researcher, to 70k plus benefits, Hybrid working** We are delighted to be partnering with a household brand and established digital marketplace, who are on the search for a Lead UX Researcher. The role is a hybrid role and will need to be in the London office two days per week. **Responsibilities & objectives** - Working as part of an Agile Team...

  • Senior UX Researcher

    8 hours ago

    London Area, United Kingdom Locai Full time

    Locai is an AI-first company that …is looking for a talented ux researcher to join the product design team. Qualified candidates will be natural problem solvers, highly skilled in a range of research methods, with demonstrable experience turning research findings into actionable recommendations that drive user-centered design and product outcomes.You will...

  • Senior UX Researcher

    2 hours ago

    London Area, United Kingdom Locai Full time

    Locai is an AI-first company that …is looking for a talented ux researcher to join the product design team. Qualified candidates will be natural problem solvers, highly skilled in a range of research methods, with demonstrable experience turning research findings into actionable recommendations that drive user-centered design and product outcomes.You will...