German Speaking International Cruise Representitive

3 weeks ago


Hampshire, United Kingdom Faststream Recruitment Group Full time

**Job Details**:
**Posted**:about 1 hour ago-
**Sector**: Shore-based Shipping & Maritime, Cruise-
**Location**: Hampshire-
**Job Ref**: 542142-
**Job Type**: Permanent-
**Salary**: Competitive salary with benefits-
**Expiry Date**: 20 June 2023-
**Contact**: Connor Swain- **New Role - German Speaking International Cruise Representative**
I am currently hiring for a German Speaking International Cruise Representative, based in Southampton, UK.
The role is offering hybrid working and great opportunities for progression.
Customer Responsibilities (Internal & External Customers)
- Provide an exemplary level of customer service, striving to surpass customer expectations.
- Find resolutions to pre-cruise complaints and ensure that a positive and effortless guest experience remains front of mind
- Provide ‘helpdesk’ support to travel agent partners resolving queries, and complaints and processing transactions as required

**Requirements**:

- Fluent in written and spoken German. Proficiency in English is also required.
- Customer service or hospitality experience, preferably in the cruise or travel industry.
- Excellent communication skills and problem-solving abilities.
- Flexible availability, including weekends and holidays.
- Knowledge of cruise ship operations and destinations is an advantage.
- Professional appearance and a friendly demeanor.

To be considered for this role, you must speak and write both English and German fluently.



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