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Fast Track Liability File Handler

4 months ago

Bolton, United Kingdom Keoghs Full time

To effectively manage a portfolio of liability-disputed Fast Track files independently. The role will involve handling cases efficiently and proactively whilst utilising effective telephone negotiation techniques to obtain the appropriate settlement.

**Key Accountabilities**
- Independent management of a caseload of Fast Track work, including effective planning and organising of the workload to ensure Court deadlines are met.
- Delivery of agreed performance targets and quality standards
- Analysis of the available evidence to create an initial case strategy on quantum.
- Undertake effective telephone discussions and negotiations with the client, Defendant, third party insurer and third party Solicitors to pursue the efficient and appropriate settlement of cases and apportionment of costs
- Proofing witnesses, assessing their evidence and drafting statements
- Drafting of Court document and complying with all Court deadlines.
- Instructing, briefing and liaising with Counsel.
- Undertaking court telephone hearings ensuring progress is maximised and all actions are completed to bring cases to settlement
- Guiding the Defendant through the litigation process where required and set expectations.
- Timely and accurate maintenance of all case management, billing and management information systems to ensure completeness of records and aid business decision making
- Delegation of tasks where available and appropriate to other members of the team
- Dealing with correspondence and telephone calls within strict service level agreements
- Updating reports upon receipt of evidence as required.
- Adhering to Client Guidelines
- Effective management of the CRU and NHS process
- Ensuring files are kept within ISO 9001 guidelines

Working Hours:
35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch.
Primary location for this role is Horwich, Bolton office. This is a hybrid role working 1 day in the office and 4 days from home.

**Experience, Skills and Qualifications**
- Previous experience of handling own caseload of litigated claims (either in a defendant or claimant role)
- Understanding of case law and litigation practice and process, and Court Practice Rules
- Ability to plan and prioritise workloads
- Efficient in a process driven environment
- Drive to achieve to take development opportunities when they arise with a positive attitude
- Calm under pressure with the ability to re-prioritise and delegate effectively when required
- Confident with ability to take initiative to innovate and adapt to changing situations
- Confidence to seek advice and guidance when dealing with new tasks
- Excellent listening and verbal communication skills
- Excellent written communication skills and the ability to compose professional written communications
- Ability to follow instruction with attention to detail
- Ability to recognise when sensitivity and tact are required
- Effectively work within a team
- Proficient IT skills (Word, Excel and Office)
- Good standard of education - 5 GCSE’s grade C/5 or equivalent including maths and english
Preferred:

- Established experience in law through further education or experience.
- File handling experience within a law practice or Insurer.
- Good understanding of the high way code and basic road traffic act principles.
- Experience of Indemnity Principles and CCFAs

Values:
Our culture is focussed on making Keoghs sustainable and successful for our people and clients, with this our five values are at the heart of everything we do;
Keoghs values
We are connected
We are Dynamic
We are Innovative
We succeed together

**Contract Type**
- Permanent

**Area**
- Personal Injury and Jurisdictions

**Sub Area**
- Part 7

**Office**
- Bolton - Parklands

**Closing Date**
- 06 Feb 2024