Community Health and Wellbeing Workers

5 months ago

Aldershot, United Kingdom Salus Medical Services Full time

**Overview**

Salus is a GP Federation which was formed by the local GP practices within North East Hampshire and Farnham. This Includes practices located in Aldershot, Farnborough, Fleet, Farnham & Yateley. We hold several contracts supporting primary care to deliver services on behalf of those practices, helping them work better together and with other healthcare providers leading to improved patient services and developing new ones due to constant changes in the Primary Care environment.

We also assist practices with admin, operational and HR support and facilitate shared learning across localities. By engaging with the public, we also help ensure that services are designed and developed with patient and public involvement.

The staff at Salus Medical Services have a wealth of experience working in general practice and therefore a good understanding of the opportunities and challenges faced.

**Job Summary**

The role of Community Health and Wellbeing Workers (CHWW) is a relatively new and innovative way of reaching people in the community who can sometimes be underserved in health and care services. This role aims to reach local people in their neighbourhood (i.e. at their front door) to promote equity of access to health and care services. The CHWW performs a variety of duties to improve the health and well-being of the communities they serve, and they support access to services. They play a significant role in identifying unmet needs and referring or signposting to appropriate services.

As a CHWW you will be based within Aldershot Primary Care (PCN) working on behalf of the four practices of Aldershot, working alongside the PCN teams and local partners. The outreach work of a CHWW is essential in identifying unmet needs in three local wards in Aldershot and Farnborough where there are significantly higher levels of deprivation and inequalities in health experienced.

**Roles and Responsibilities**

The following are the core responsibilities of the CHWW. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

**Main Duties and Responsibilities**:

- Meet people on a one-to-one basis mainly via household visits in specific areas (usually visiting homes in a few streets close together).
- Maintaining and managing a caseload. Once in post, each full-time CHWW will aim to make at least 100 household visits every month.
- CHWWs will take a personalised approach by considering individual needs, circumstances and personal stories. This role will support people’s holistic needs by linking people with support available in their community, as well as in the health service.
- CHWWs will make an initial assessment and can identify the health and social needs of everyone within a household, adopting a proactive and holistic approach when supporting the local community. Depending on needs, they will refer residents to the appropriate services or community offers for support.
- Safely manage self in the community and during outreach:

- Paying due attention to the lone working in the community policy, the CHWW is responsible for maintaining a home visit diary with full details of home visits which can be accessed by members of your team.
- Check if there is any reason not to attend any specific address on shift. Always check in at the start of your shift and check out at the end of the day with the Shift Lead.
- Attend training, follow guidance and safely manage challenging behaviour.
- Always carry a work mobile phone so that you can be reached when away on visits.
- Carry a mobile phone and any other suitable equipment (such as a panic alarm) in case of any emergencies.

**Health promotion and health education**
- Deliver personalised health promotion and, where necessary, health literacy support to families.
- Provide lifestyle and health improvement advice and information for example on stopping smoking, support to manage alcohol consumption, healthy food and weight, access to talking therapies and promote physical exercise.
- Identify carers and signpost them to get registered via their GP Practice.
- Help to clarify why certain appointments are necessary and important such as health checks and vaccines.
- Signpost residents to the appropriate services for support.

**Partnership working**
- Work as part of and support an existing multi-disciplinary team.
- Maintain links with the multidisciplinary team including Social Prescribers, Local Councillors, GP practices, Voluntary Sector, Housing, Social Care, Community Leaders, Community Pharmacists, and Care Coordinators for Rushmoor.
- To attend occasional partnership meetings and advocate for where there may be shared needs and concerns of residents.

**Navigational**
- Encourage the uptake of missed appointments.
- Support households to navigate the health and social care system and access the appropriate services for their needs.
- Signpost and refer to other existing comm

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