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Learning Support Officer
4 months ago
**Oxford Professional Education**
**Learning Support Officer**
**Role Purpose & Context**
Oxford Professional Education are a leading provider of Apprenticeships within our sector, working with a diverse range of employers from public sector organisations, large multinational blue-chip organisations, through to SMEs.
As a Learning Support Officer, you will play a key role in ensuring that our apprentices feel supported throughout their journey with us.
**Role Summary**
- Foster a positive and inclusive environment for apprentices to thrive emotionally and personally.
- Provide emotional support, actively listening to concerns, and offering guidance as needed.
- Coordinate the smooth progression of apprentices throughout their training programme, from initial enquiry to End Point Assessment (EPA).
- Review and assume responsibility for the early interventions process to provide advice, guidance and support for apprentices newly on-boarded into the programme.
- Provide additional coaching sessions where needed to vulnerable apprentices or apprentices at risk to ensure progress is timely and actions are completed.
**Key Responsibilities**
Customer focused and proactive, your key responsibilities will include:
- Undertake apprentice progress reviews to ensure that the apprentice is on track and offer support with any associated pastoral needs.
- Conduct regular 1:1 check-ins with apprentices to assess their wellbeing and address any concerns.
- Collaborate with Wellbeing Team for guidance on enrichment articles.
- Report any safeguarding, wellbeing or learner concerns to the Safeguarding Lead.
**Equality, Diversity and Inclusivity**
- Ensure that pastoral support is inclusive and sensitive to the diverse needs of our apprentices.
- Promote an inclusive learning environment that values and respects differences.
- Ensure that apprentices are fully au fait with Safeguarding, the Prevent Duty and Fundamental British Values.
**Skills & Experience**
Some of the key attributes we look for include:
- 1 years’ administrative experience
- Detail oriented, task focused with an emphasis on getting things right on time, first time.
- Excellent communication skills when working with colleagues, customers, learners and trainers.
- Professional, courteous, passionate, flexible, pragmatic, personable with a confident, ‘can do’ attitude.
- Innovative, inspiring, incisive individual who works with integrity.
Please note that we are a dog-friendly office
Pay: From £23,000.00 per year
**Benefits**:
- Company events
- Company pension
- Health & wellbeing programme
- Private medical insurance
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Quarterly bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Administrative: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: Hybrid remote in Oxford, OX2 7LG
