Service Partner

4 weeks ago


London, United Kingdom SUMMER-BROWNING ASSOCIATES LIMITED Full time

**Service Partner / Business Relationship Manager**
**London, Milton Keynes, or East Kilbride 2 days per week | 3 days remote**
**Excellent day rate inside IR35**
**6 months with scope to extend**

**Responsibilities**:

- Acting as a single point of contact, providing an escalation route for ITSM issues impact the functions and products as required
- Managing service expectations with customers and escalating to the Senior Service Partner when appropriate
- Managing stakeholders, building effective relationships, including with third parties as appropriate, translating technical language or issues to non-technical colleagues
- Tracking operational needs, end-user satisfaction, productivity measurements, reviewing insights with appropriate stakeholders, identifying improvements and proposed solutions through to implementation, sharing wider themes and trends with the Senior ServicePartner
- Identifying and highlighting incoming demand requirements to key stakeholders
- Supporting and promoting governance between ITSM, wider IDD and other Directorates, including third party suppliers as appropriate

**Please call and I will be more than happy to share the full details



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