Regional Admin Support

2 months ago

Northampton, United Kingdom Mitie Full time

**Job ref: 24709**:
**Pay rate: £21,000 per annum**

**Hours: 37.5 hours per week**

**Job Overview**:

- Build and maintain effective professional customer relationships and communications
- Help manage customer service delivery and communications as part of the service department
- Communication and liaison with the service team, engineering team, projects team, subcontractors and equipment suppliers
- Updating relevant customer records on system database
- To ensure that the client is fully updated at all times via relevant portals in relation to where we are with every service job
- Costing all jobs efficiently to avoid financial issues
- All admin duties completed within timely manner
- Respond to any client queries relating to job updates
- Adhoc duties assisting with service desk, small works admin as and when required

**Main Duties**
- Processing and maintaining customer records
- Compliance, ensuring all certificates/documention from engineers/subcontractors are completed correctly and are legible
- Costing all jobs completed by engineers/subcontractors from previous days
- Ensure the relevant PO's are in place whilst costing dockets and spend levels have not been exceeded
- Utilising correct SOR's for specified customers
- Checking and ensuring all certificates are to standards that are acceptable
- Reading all job notes to ensure the job is fully completed before costing
- Updating any asset spreadsheet/documentation where required
- Obtaining relevant uplifts for purchase orders to avoid any invoice queries
- Dealing with any financial queries to avoid invoice queries
- Liaising between internal departments to resolve any customer issues
- Distributing follow-on calls from engineers PDA's to relevant teams/schedulers
- Obtain purchase orders for remedial works carried out.
- Assist with scheduling team to achieve performance targets and SLA's are met to continue to improve and develop customer objectives
- Excellent attention to detail
- Ensure any complaints received are dealt with in a professional manner and all actions taken are reported to the relevant Manager

Carry out any other duties as requested by Mangement

**What we are looking for**:

- Excellent customer relationship skills with professional telephone manner
- Team player who is capable of working autonomously in supporting service team and customer queries
- Advanced communication and organisational abilities
- Commercially astute, used to a contract operating environment with SLA's and KPI's
- Enthusiam in a growing and customer focused environment
- Passion for exception customer service delivery
- Ability to own issue and facilitate resolution through effective prioritisation and working with colleagues in engineers teams

Familiarity with CASH for windows or equivalent is desirable

**Health and Safety responsibilities**
- Follow Group and company policies and procedures at all times;
- Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
- Use all work equipment and personal PPE properly and in accordance with training received;
- Report any issues or training needs to your Line manager and /or via your divisional incident reporting system

  • Regional Admin Support

    2 months ago

    Northampton, United Kingdom Mitie Full time

    **Job****: - Admin Support** **Location** - Northampton** **Job objectives and responsibilities** - Build and maintain effective professional customer relationships and communications - Help manage customer service delivery and communications as part of the service department - Communication and liaison with the service team, engineering team, projects...

  • Regional Support Manager

    2 months ago

    Northampton, United Kingdom SF Recruitment Full time

    **Job Title: Regional Support Manager - South** **Contract: Full Time, Permanent** **Location: Head office - Northampton. This is a remote role with travel.** **Salary: £34,000pa plus Car, Expenses & Fuel Card** The Commercial Team of SF Recruitment are currently recruiting for a Regional Support Manager. Previous experience within the Automative industry...

  • Regional Support Manager

    2 months ago

    Northampton, United Kingdom SF Recruitment Full time

    **Job Title: Regional Support Manager - South** **Contract: Full Time, Permanent** **Location: Head office - Northampton. This is a field/home base role** **Salary: £34,000pa plus Car, Expenses & Fuel Card** The Commercial Team of SF Recruitment are currently recruiting for a Regional Support Manager As a rapidly growing business our environment is fast...

  • Regional Support Manager

    2 months ago

    Northampton, United Kingdom ACS Recruitment Solutions Ltd Full time

    **Regional Support Manager - South** **Midlands - Field Based** **£34k + potential company bonus** **Monday - Friday** Our Midlands based automotive parts client are looking for a regional support manager to join their operation. This will be field based, so a driving licence is essential. You will be tasked with offering hands on support, ensuring the...

  • Admin Support

    2 weeks ago

    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    An opportunity has arisen for two part time Support Typist to be part of our GI Admin Team within the General & Specialist Surgery Directorate. Flexibility from the core hours may be required and will be determined locally depending upon the needs of the service. For more specific information relating to this post please see the attached job description...

  • Admin Support

    1 month ago

    Northampton, United Kingdom Northampton General Hospital NHS Trust Full time

    **An opportunity has arisen for two part time Support Typist to be part of our GI Admin Team within the General & Specialist Surgery Directorate.** **Flexibility from the core hours may be required and will be determined locally depending upon the needs of the service.** **For more specific information relating to this post please see the attached job...

  • Regional Administrator Support

    2 months ago

    Northampton, United Kingdom Mitie Full time

    **Job****: - Admin Support** **Location** - Northampton** **Job objectives and responsibilities** - Build and maintain effective professional customer relationships and communications - Help manage customer service delivery and communications as part of the service department - Communication and liaison with the service team, engineering team, projects...

  • Regional Administrator

    7 days ago

    Northampton, United Kingdom Avery Healthcare Full time

    **About The Role**: As we continue to grow our portfolio of homes, we have a great opportunity for an experienced **Regional Administrator **to ensure a first class and comprehensive administrative support service is provided across The Midlands. The role will also require you to support our Homes within The Midlands ensuring the efficient management of...

  • Dietetic Admin Support

    1 month ago

    Northampton, United Kingdom Northamptonshire Healthcare NHS Foundation Trust Full time

    **The role includes**: - retrieving telephone messages and actioning them appropriately and making outbound telephone calls as necessary - sorting incoming post and actioning - ensuring outgoing post is sent daily - ordering of stationery and equipment - formatting of resources and patient leaflets - processing referrals into the department, actioning them...

  • Regional Support Manager

    2 weeks ago

    Northampton, United Kingdom Avery Healthcare Full time

    As we continue to grow and develop our portfolio of homes, we have an exciting opportunity a Regional Support Manager to join us.As a Regional Support Manager, you will provide effective support to Regional Managers and Home Managers in a specific geographic location and support the Operations team with both the delivery and sustainability of excellent...

  • Regional Support Manager

    1 week ago

    Northampton, United Kingdom Avery Healthcare Full time

    As we continue to grow and develop our portfolio of homes, we have an exciting opportunity a Regional Support Manager to join us.As a Regional Support Manager, you will provide effective support to Regional Managers and Home Managers in a specific geographic location and support the Operations team with both the delivery and sustainability of excellent...

  • Admin

    4 weeks ago

    Northampton, United Kingdom Macildowie Recruitment and Retention Full time

    Temporary Administrator Role / NN3 / £12.00 per hour / Fully office based Are you immediately available on the lookout for an Administrator role based in Northampton? Then look no further because this role is exactly what you are looking for!! This role is looking for the successful candidate to start immediately on a temp basis! Role Details Temporary...

  • Admin Support

    2 weeks ago

    Northampton, United Kingdom Mitie Full time

    Based in Northampton SOC - Laptop and Phone provided. Administration Support M&S - 40 hrs per week - £26,000pa. Reporting to the Security Account Manager. £26,000 pap pay rate alongside numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers! Job objectives and responsibilities. -...

  • Admin Assistant

    1 month ago

    Northampton, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full time

    Our client is a well-established organisation offering legal services. They are based in Northampton. They have a newly created opportunity for an Admin Assistant to join their small, friendly team. Your role will be to support solicitors, fee-earners and clients using your excellent administration and organisation skills to make sure information is...

  • Admin Assistant

    1 week ago

    Northampton, United Kingdom Ideal Personnel & Recruitment Solutions Limited Full time

    Our client is a well-established organisation offering legal services. They are based in Northampton. They have a newly created opportunity for an Admin Assistant to join their small, friendly team. Your role will be to support solicitors, fee-earners and clients using your excellent administration and organisation skills to make sure information is...

  • Admin Officer

    2 months ago

    Northampton, United Kingdom Brook Street Full time

    Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on...

  • HR Administrator

    2 months ago

    Northampton, United Kingdom Team Support Full time

    At Team Support we are looking for an experienced HR Administrator. **Your role will include**: - Provide HR Support to the HR Team - Support the business with Admin tasks - Input data into SAP using 100% accuracy - Ensure data protection - Supporting managers with getting new starters on board - Admin support for the time and attendance system on the...

  • Admin Officer

    3 days ago

    Northampton, United Kingdom Brook Street Full time

    Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on...

  • Admin Officer

    3 weeks ago

    Northampton, United Kingdom Brook Street Full time

    Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on...

  • Admin Officer

    3 weeks ago

    Northampton, United Kingdom Brook Street Full time

    Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on...