Regional Support Manager

2 weeks ago

Northampton, United Kingdom ACS Recruitment Solutions Ltd Full time

**Regional Support Manager - South**

**Midlands - Field Based**

**£34k + potential company bonus**

**Monday - Friday**

Our Midlands based automotive parts client are looking for a regional support manager to join their operation. This will be field based, so a driving licence is essential. You will be tasked with offering hands on support, ensuring the branch network areproviding an excellent customer experience whilst driving sales and increasing the revenue and profitability of branches.

**Key Duties**:

- Providing training to branch staff on operational processes, to ensure efficiency and consistency - this will include rolling and full stock counts
- Working closely with branch managers and Regional Operations Managers to identify improvements and support the implementation of these changes
- Identify best practise in our processes and opportunities for improvements
- Communicate changes and improvements to the branch network to ensure consistency and efficiency
- Coach and motivate staff at various levels
- Assist the Regional Operations Managers
- Provide holiday cover for managers (when requested)
- Create and analyse KPI reports including back orders to drive best practise
- Carry out admin duties including; updating the stock system and reconciling cash/credit sales
- Ensure procedures are followed for goods in, returns & other KPIs
- Assist Branch Managers in closing H&S audit actions and operational compliance according to company risk assessments
- Work closely with Finance to ensure accounts are being reported correctly within company guidelines
- Ensure company processes, policies and Health and Safety procedures are being followed
- Be happy to travel to different locations (mainly covering the Southern Region but there may be travel required outside of this)
- Previous experience in Truck /Trailer parts (desirable)
- Passionate about change and continuous improvement
- Strong leadership skills
- Well organised
- A critical thinker
- Strong interpersonal skills
- Proven track record in Customer Service
- A strong communicator
- Excellent time management and prioritisation skills
- Attention to detail when handling data

**Benefits**:

- 25 days holiday
- Company Car
- Private Mileage/Fuel card

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