Engagement Coordinator

3 weeks ago

London, United Kingdom B Lab UK Full time

Exciting role in a fast-growing organisation working with responsible businesses transforming the economy to benefit all people, communities and the planet.

The Engagement Coordinator is an exciting position that will be key to facilitating and enhancing the customer journey for existing B Corps. As we transition from a small community managed in direct 1:1 relationships to a much larger community managed at scale, our understanding of how to best engage and support B Corps of all sizes will be crucial.

The role sits within the Community team and is responsible for working with the businesses in the UK B Corp Community to offer a positive and engaging community experience, enabling them to share best practice and engage with the wider B Corp community and movement.

**Responsibilities**

B Hive Community Management
- Work with the Engagement Manager to develop an engagement plan for the B Hive, our global online community platform; by assessing current activity and setting goals for improvement
- Lead on delivering and implementing creative and engaging content for the B Hive.
- Active community management of the B Hive platform, through monitoring posts and replying to comments and queries.

Communications
- Responsible for producing the monthly community newsletter, The Buzz.
- Work with the Engagement Manager and Marketing and Communications Team to develop a process for capturing and amplifying inspiring impact stories and case studies from across the UK B Corp community.

Engagement and Events
- Identify gaps and opportunities for the engagement of the businesses in the UK B Corp community.
- Work closely with the Engagement Manager to identify gaps in community engagement resources and to develop these, along with improving existing resources.
- Working with the Engagement Manager to deliver in-person B Socials, a regular series of community social networking events for the UK B Corp community.
- Manage the community data in Salesforce and existing community databases and ensure the data is clean and functional.
- Lead on creating reports in Salesforce and dashboard tools to report on Community demographics.

Campaigns
- Support the Engagement Manager to deliver community campaigns, such as B Corp Month through the delivery of toolkits resources and engagement strategies.
- Work with the Engagement Manager and wider Community Team to report on campaign success metrics.
- Any other ad hoc projects as required

**Skills**
- Experience in delivering a digital community content plan
- Experience in copywriting for newsletters or equivalent experience
- Experience in building positive relationships with stakeholders/clients/customers
- Experience in using CRM Systems (Salesforce and Pardot experience would be desirable), and other data management tools
- Good analytical skills with the ability to clearly communicate data insights
- Good written and oral communication skills
- Strong organisational, prioritisation and administrative skills

**Person specification**
- Passionate about the role that business can play in creating a future that benefits all people and the planet
- Works well independently, self-motivated and structured whilst being collaborative with a team mentality
- Eligible to work in the UK (we will not be able to provide visa sponsorship)

**First round interviews: 12th-16th December**

**Second round interviews: 19th - 21st December**

**Job Types**: Permanent, Full-time

**Salary**: £29,700.00-£30,600.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Flexitime
- Life insurance
- Private dental insurance
- Private medical insurance
- Sick pay
- Wellness programme
- Work from home

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