Pensions Assistant

2 weeks ago

Stafford, United Kingdom Midlands Partnership NHS Foundation Trust Full time

To develop and maintain a good working knowledge of the NHS Pension Scheme, NEST and the Local Government Pension Scheme through on the job training and where appropriate through independent reading. Clearing the Trust Pensions Mailbox on a daily basis, dealing with general queries, and referring more complex issues to the Pensions Manager. On a daily basis review the Pensions On Line Notice Board and deal with the awards posted. Under the supervision of the Pensions Manager, providing accurate information and assistance on the less technical aspects of the NHS Pension Scheme, NEST and the Local Government Pension Scheme to managers and staff, using the best principles of data protection and ensuring confidentiality of personal data.

This will include providing Trust employees with information relating to Joining the scheme Leaving the scheme Transferring benefits Signposting to the Total reward Statement for estimates. To assist the Pensions Manager with system Pension error and NHS Pension queries. Respond to general enquiries raised by NHS Pensions and other external organisations, using the relevant systems. Processing straight forward age retirements and referring all others to the Pensions Manager for processing.

Maintaining the teams NHS Pension Benefits Register and Opt out & Refund log On receipt of a retirement termination workflow notification, send an AW8 pack to the employee. On receipt of a Bank worker termination workflow notification, action opt out where necessary. Work closely with the ESR & Pay Services team to ensure accurate workforce information and payments in relation to pension. Calculate and submit basic pension awards and sub awards.

Providing cover during the absence of the Pensions Manager, ensuring the continued delivery of a basic pension service. To keep the Pensions Manager appraised of workload and outstanding issues as and when they arise. Providing assistance where necessary to the other teams in the department to ensure the continued delivery of all the services provided by the department. Actively contribute towards the delivery of an excellent customer focused pension service, handling calls sensitively, maintaining confidentially at all times.

The above duties are not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the grade of the job, in discussion with the manager.

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