Caseworker Assistant

**Caseworker Assistant - Housing Assistance Shared Service (DHH126)**

**Band E (SCP 7 - 12) £24,294 - £26,421 per annum**
**Full time, permanent - 37 hours per week**

We have an exciting opportunity with our brand-new Housing Assistance Shared Service for a Caseworker Assistant to join the team based in Stafford.

We are seeking a highly motivated and enthusiastic Caseworker Assistant who has experience of working within a relevant area such as Housing, a Home Improvement Agency, Social Care or Benefits advice and understands the different types of adaptations undertaken via Disabled Facilities Grant funding. You will be required to provide comprehensive support to the team to deliver adaptations which enable residents of Stafford Borough and South Staffordshire District to live independently in their homes.

**A brand-new service**

Our service enables disabled and older residents to live safely and independently in their own homes, to maximise their potential, improve dignity and reduce stress in daily tasks. We provide advice, assistance, and support to residents who need adaptations and empower them to participate in the home adaptation design process.

We aspire to provide a home improvement agency style service, where each customer has a single point of contact throughout their journey. We begin with the assumption that each individual is best placed to judge their own wellbeing. We take account of residents’ views, wishes and feelings to understand the needs experienced and identified by them, along with their family and carer/s, whilst working to national supporting policies and the latest professional guidelines.

**Key Skills & Qualifications**

You should have:

- Excellent communication skills both verbal and written
- A commitment to exceptional customer service
- Good IT skills and the ability to quickly learn how to use various systems (for case management, finance and procurement)
- An eye for detail to maintain quality records and accurate documents
- Problem solving skills
- The ability to prioritise and work under pressure
- A full UK driver’s license

In return, we can offer you working arrangements that will enhance your work-life balance. These includehome working (dependent on service need) and a holiday allowance of 24.5 days plus bank holidays.

In addition, we offer a range of staff benefits such as membership of the Local Government contributory pension scheme, discounts at many leisure activities, restaurants, shops and other establishments. A wide range of training and developmental opportunities is also offered.

Interviews will be held on week commencing: 11th March 2024

**Job Types**: Full-time, Permanent

**Salary**: £24,294.00-£26,421.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work Location: Hybrid remote in Stafford, ST16

Application deadline: 03/03/2024
Reference ID: DHH126